Information Technology Administrator

Lake Superior YMCA•Duluth, MN

1d•$45,000 - $50,000•Onsite

About The Position

The Information Technology Administrator provides technology troubleshooting, network support, and training on the Y’s technology to staff and members. This role serves as a broad, hands-on IT leader responsible for everything from frontline support to system strategy. The Information Technology Administrator is comfortable navigating a wide range of technologies and thrives in an environment where no two days look the same.

Requirements

Excellent communication skills.
Experience with basic troubleshooting of Windows-based systems.
Able to work both on own initiative and as part of a team.
Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
Must be able to pass a background check
Possess a valid driver's license

Nice To Haves

Knowledge Azure Active Directory and Microsoft Exchange preferred.
A.A.S or Bachelor’s degree in related field or equivalent combination of education and experience.
Familiarity with Drupal

Responsibilities

Serves as the primary IT support resource for the organization, troubleshooting and resolving issues across hardware, software, network systems, phones, copiers, and program-specific technologies.
Monitors, maintains, and supports network infrastructure, cloud-based systems, cybersecurity practices, and data protection measures to ensure reliability, performance, and security.
Manages user accounts, system access, permissions, and technology assets, including device procurement, deployment, inventory, and lifecycle management.
Leads and supports organization-wide technology projects while balancing daily support operations and long-term system enhancements.
Assists with long-range technology planning, budgeting, and recommendations aligned with organizational goals and operational needs.
Develops and maintains documentation, training materials, standard operating procedures, and staff training related to technology systems, updates, and best practices.
Prioritizes and manages multiple requests, projects, and timelines in a fast-paced environment with varied technical needs.
Supports an inclusive and equitable workplace by ensuring technology access, support, and communication are accessible to all users.
Other duties as assigned.

Benefits

Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with 1,000 hours in each of the two years)
Medical, Dental, Vision, and Life Insurance Plans
Access to a MNsure Navigator
Medical and Dependent Flexible Spending Accounts available
Long and Short-Term Disability Coverage
Employee assistance program
Complimentary nationwide 2 adult family membership to the Y
Discounts on programs, summer camps, YMCA Camp Miller
Paid time off (About 120 hours/year and starting with 40 hours)
Paid parental leave
Subscription to the Calm app
Bereavement leave
Paid holidays
Team member referral program
Employee engagement and appreciation activities
Growth and development opportunities
Free parking
Leadership certification and related training offered and encouraged