AVP, Information Technology Assistant Manager

Solvay Bank•Syracuse, NY

2d•$84,572 - $126,858•Onsite

About The Position

The AVP, Information Technology Assistant Manager supports the planning, administration, security, and daily operations of the Bank’s technology. Assists in managing IT staff, overseeing technology projects, ensuring regulatory compliance, maintaining system availability and delivering exceptional support to employees. This role serves as a key resource in protecting the Bank’s information assets while supporting business objectives, operational efficiency, and customer service.

Requirements

Understanding of the specifications of the software to be installed in the computers and make necessary pre-installations
Ability to troubleshoot any kind of systems related problems and maintain security of the systems
Proficient working with the office applications
Have good knowledge of Financial industry applications and interfaces a plus
Knowledge on service desk tools, ITIL
Have good Troubleshooting skills
Strong understanding of banking technology systems and regulatory requirements.
Knowledge of cybersecurity frameworks and best practices.
Experience with Microsoft Windows Server, Active Directory, Microsoft 365, virtualization platforms, and network administration.
Understanding of disaster recovery and business continuity planning.
Strong troubleshooting and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong project management and organizational skills.
Prior supervisory or team leadership experience.

Nice To Haves

A Bachelor’s degree in Computer Science, MIS or similar field and knowledge of Financial Industry applications preferred.
Experience within a financial institution or highly regulated industry is preferred.

Responsibilities

Provide oversight of the daily operations of the Information Technology department.
Supervise, mentor, and develop IT team members
Assist with workload management, project prioritization, and resource allocation.
Help drive department transformation which may include streamlining processes and documentation, implementing data analytics & continuous audit, improving indicators & performance metrics.
Support the administration and maintenance of servers, networks, telecommunications systems, and end-user devices.
Monitor security alerts, investigate incidents, and coordinate response activities.
Coordinate and participate in technology projects including system implementations, upgrades, and process improvements.
Track project timelines, budgets, and deliverables.
Participate in audits, examinations, and regulatory reviews
Assist with vendor management, service contracts, and technology procurement.
Look after the purchase of the software and hardware systems and plan proper budget and quotations for the systems
Provide training and necessary assistance for the employees involved in implementation and maintenance of the software systems
Develop and maintain technical documentation, procedures, and knowledge base resources.
Analyze recurring issues and implement long-term solutions.
Maintain high service standards and end-user satisfaction.
Assist in evaluating emerging technologies and industry trends.