Information Technology Assistant Support Specialist (entry level IT)

COPE Health Solutions • New York, NY

8d

About The Position

The Assistant Support Specialist will work closely with the Director, Information Technology to resolve technical issues and inquires and assist with complex internal and external IT and analytical projects. This will involve hands in-person and remote work with our internal team members and our clients nation-wide. The Assistant Support Specialist will have the opportunity to gain practical experience and technical skills to grow into a managerial role.
Position Description:
Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity and other IT related operations
Set up equipment for employee use and lead IT training in the areas of audiovisual use, corporate phone use, introduction to the network drives, using terminal services, etc.
Maintain office IT equipment and ensure all systems are running properly on a regular basis (e.g., run updates on computers, fix copy machine errors, etc).
Contribute to ongoing IT and analytical projects by researching, implementing, testing project components and/or acting as a project manager
Assist with updating and developing internal IT-related policies and procedures
Manage relationships with vendors, this includes referring major hardware or software problems or defective products to vendors or technicians for service
Manage IT equipment check out and check in for the New York Office
Assist with setting up and troubleshooting teleconferencing accounts
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
Stay abreast of advances in technology
Maintain active listing of team members and independent contractors with access to the organization’s terminal servers
Confer with staff, users, and management to establish requirements for new systems or modifications
Modify and customize commercial programs for internal needs
Install computer hardware and software

Requirements

• Bachelor’s in a related field preferred
• 1-3+ years of business administrative work preferred
• Experience supporting printers, desktops, laptops, cell phones, and audio-visual conferencing equipment and software solutions strongly preferred
• Experience with server and application maintenance strongly preferred
• Experience vetting, preferably with developing requirements, and assessing potential IT related vendors and solutions
• Ability to maintain strict confidentiality
• High level of proficiency with Microsoft Office programs
• Excellent customer service skills
• Strong interpersonal, oral and written communication skills
• Ability to travel occasionally to support IT business needs for our current and potential clients nationwide
• Flexibility to work evenings and weekends as necessary
• Ability to crawl and lift up to 50 pounds

Nice To Haves

• Interest in or experience with the health care industry a plus

Responsibilities

• Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity and other IT related operations
• Set up equipment for employee use and lead IT training in the areas of audiovisual use, corporate phone use, introduction to the network drives, using terminal services, etc.
• Maintain office IT equipment and ensure all systems are running properly on a regular basis (e.g., run updates on computers, fix copy machine errors, etc).
• Contribute to ongoing IT and analytical projects by researching, implementing, testing project components and/or acting as a project manager
• Assist with updating and developing internal IT-related policies and procedures
• Manage relationships with vendors, this includes referring major hardware or software problems or defective products to vendors or technicians for service
• Manage IT equipment check out and check in for the New York Office
• Assist with setting up and troubleshooting teleconferencing accounts
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades
• Stay abreast of advances in technology
• Maintain active listing of team members and independent contractors with access to the organization’s terminal servers
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Modify and customize commercial programs for internal needs
• Install computer hardware and software

Benefits

• As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members.
• We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, no cost gym memberships and a paid parental leave program.
• You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees