Information Technology and Business Applications Manager

City of Seattle•Seattle 98104, WA

1d•Hybrid

About The Position

Seattle City Employees’ Retirement System (SCERS) provides retirement income to former City of Seattle employees and their beneficiaries and stewards more than $5.3 billion in assets. SCERS’s IT team plans, implements, maintains, and supports departmental business applications. Its primary enterprise application is a complex Pension Administration System (PAS), built on Majesco’s V3 platform, that supports members from enrollment through benefit distribution and interfaces with the City’s Workday HR system and SCERS’s financial institution. SCERS is undergoing a major upgrade and migration to Majesco’s V3locity SaaS solution. The Information Technology and Business Applications Manager manages and directs SCERS’s IT staff and operations. As a member of SCERS’s Leadership Team, the manager advises senior management on technology that supports the organization’s strategic plan and objectives; establishes IT goals; develops strategic and annual work plans; and recommends and directs the selection, implementation, maintenance, and operation of departmental business applications. The role is also responsible for budget administration and reporting, program and project management, vendor management, IT policies and processes, and IT audit and compliance. The position supervises four full-time staff members and reports to the Deputy Executive Director. This is a full-time, exempt position classified as ITP-A and not covered under the Civil Service System. The salary range is $129,999 to $195,040 per year, with a midpoint of $162,519. The hybrid schedule currently requires at least two days per week in the office, with individual schedules agreed upon by the employee and supervisor. Work is performed in an office and collaborative, inclusive team environment.

Requirements

Equivalent of a bachelor’s degree from an accredited four-year college or university, with major coursework in information technology, engineering, computer science, or a related field; equivalent combinations of training and experience may qualify.
Seven years of progressively responsible experience in IT systems development, operations, administration, analysis, or project management.
Three years of experience at the lead, supervisory, or manager level.
Demonstrated ability to lead teams and develop staff in a hybrid work environment.
Experience working with senior management to translate complex or ambiguous business objectives into solutions, options analyses, and recommendations.
Experience assessing, planning, and implementing technology initiatives, including policies and procedures for successful adoption.
Leadership experience planning, implementing, deploying, maintaining, or operating an enterprise business application.
Success managing an IT operational organization to budget.
Contract and vendor management experience, including developing Statements of Work, selecting vendors, and delivering projects on time, on budget, and in line with business objectives.
Ability to manage multiple project assignments, support multiple application suites, and adapt to reprioritization.
Project or technical leadership experience planning and implementing all phases of project and software development life cycles and managing subsequent production releases.
Understanding of IT security, audit, and compliance activities.

Nice To Haves

Experience with the Majesco V3 or V3locity platform, or another pension administration, human resources/benefits, or financial application.
Experience with release planning and change management for a line-of-business enterprise application.
Experience with vendor management.

Responsibilities

Collaborate with senior leadership and business stakeholders to understand SCERS’s needs, goals, and objectives and establish supporting IT goals and objectives.
Develop and implement SCERS’s IT strategic plan and annual IT work plans.
Advise senior management on technology risks and initiatives, conduct technical, risk, and cost analyses, and recommend courses of action.
Lead, motivate, and manage IT staff; assign responsibilities, set priorities, identify development needs, and evaluate performance.
Plan, initiate, and manage multiple IT initiatives and projects, including release planning, development, configuration, testing, deployment, maintenance, and end-user support for the Pension Administration System.
Develop and manage solicitations and contracts for consultant and vendor services, including scope development, vendor selection, negotiations, execution, and performance.
Apply expertise in methods and techniques for designing, developing, testing, and implementing IT applications.
Participate in IT budget planning and monitor and manage IT budgets and resources.
Establish and maintain IT policies, processes, and organizational best practices.
Oversee the annual external IT audit and ensure compliance with department and City policies and processes and standards for security, privacy, confidentiality, reliability, and integrity.