Information Technology Analyst II

Leon County Sheriff's Office•Tallahassee, FL

About The Position

The position is a mid-level position that is primarily responsible for performing system or process analysis, designing, building, implementing, testing, maintaining, and supporting the agency's Information Technology systems. The majority of the duties will include understanding and applying concepts, practices, and procedures related to departmental operations to maximize technology project implementations. The role requires maintaining a high level of technical competence in areas of responsibility and the ability to review, analyze, and evaluate Information Technology system operations for peak performance. This position relies on experience and judgment to plan and accomplish goals and requires working independently with minimal guidance. The employee must demonstrate competency in data entry and retrieval skills, time management skills, advanced computer skills, general communication skills (both written and oral), interpersonal skills, customer service skills, and problem-solving skills. This position adheres to the agency core values of honesty and integrity, accountability, teamwork, trust and respect, and commitment to excellence.

Requirements

High school diploma or GED
Bachelor's degree in computer science
Three to four (3-4) years of experience in the analysis, design, programming, implementation, testing, troubleshooting, documentation, and maintenance as applied to software development
Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Must be able to lift, push, carry or pull a minimum of 50 pounds independently.
Possess and maintain a valid driver's license with a satisfactory driving history.
At least two relevant and current technical certifications such as CompTIA (A+, Tech+, Network+, or ITF+), ITIL Foundation, MS-365 Endpoint/Desktop/Server Administrator Associate, Intermediate MS Office, MS Visual Studio, SQL Database, Azure and/or AWS Services, or Vendor Specific certification (e.g. VMWare).
Three or more years of related technical experience.
Intermediate understanding of computer hardware (both physical and virtual), Windows operating systems (both Desktop and Server), Active Directory, application development, and networking.
Demonstrated ability to lead medium scale technical projects with minimal assistance or direction
Ability to write complex scripts
Ability to conduct desktop and/or server application installations across multi-tier environments.

Nice To Haves

Preferred experience with relational database analysis, design, development, and maintenance
Preferred computer languages include, but are not limited to, Delphi, .NET, CSS, HTML, XML, Java Script, AJAX, Pascal, C++, MSSQL, Sharepoint, MySQL, C#.

Responsibilities

Performs complex troubleshooting procedures and system and data analysis in resolving user problems reported to the help desk.
Has fundamental knowledge of project management methods and is able to manage small to medium projects autonomously.
Provides training documentation and/or training as needed to transition to support, both internal and external to IT.
Monitors system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor.
Serves as an issue resolution resource.
Works independently with minimal guidance.
Works closely with others as a team.
Effectively communicates both orally and in writing.
Provides professional customer service skills to both the public and agency members.
Prepares and presents clear, accurate, concise, and objective written and oral reports.
Meets requirements and maintains required licensures and certifications as well as agency-required in-service training.
Adheres to the standards and principles of the agency's core values and professionally represents the agency.
Reports to work timely, consistently, and as scheduled.
Performs all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace.