Information Technology Analyst 1

New Jersey Courts•Freehold, NJ

4d•Hybrid

About The Position

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies. When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

Requirements

Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity.
Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
A bachelor’s or associate degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.
A bachelor’s or master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education.
Applicants who are approaching their anticipated graduation date may apply. If selected, the applicant must complete their degree no later than their start date.
US citizenship is not required.
Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Newly hired employees must agree to a thorough background check that will include fingerprinting.
In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

Nice To Haves

Knowledge of video conference technologies such as Microsoft Teams, Zoom, and other video conferencing equipment is helpful.
Ability to perform typical level 1 IT help desk support of devices and applications including desktops, VPN, mainframe application support, Cisco VoIP, tablets, and other mobile devices to perform their duties.
Ability to install equipment located under desks and in the ceilings and can require the use of a ladder to assist with specific project work.

Responsibilities

Provide Level 1 technical support
Provide technical support for video conferencing and multimedia presentations
Troubleshoot software and hardware related issues
Configure and deploy Zoom Room and other video devices, client workstations and associated operating systems and applications
Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals
Install and terminate various types of low voltage communication cabling, use of a ladder may be required
Provide level 1 support for Cisco VoIP phones
Apply and grant permissions on approved system access requests
Ability to multitask and learn new technologies
Other related duties as required.