Information Technology Analyst 1 (40 Hour)

State of Connecticut•Middletown, CT

3d•Hybrid

About The Position

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success group, is seeking an Information Technology Analyst 1 to serve the Department of Emergency Services and Public Protection (DESPP). This is a full-time, 40-hour position on the first shift (8:00 A.M. - 4:30 P.M.), Monday - Friday, located in Middletown, CT. This hybrid position is eligible for telework in accordance with the Telework Policy. The role involves providing operational support for business applications, monitoring application health, resolving production issues, performing maintenance, troubleshooting, configuration, testing, and deployment. The IT Analyst 1 will also coordinate updates and enhancements, document application functionality, participate in application lifecycle management, and provide end-user support.

Requirements

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.
Two (2) years of the General Experience must have been performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function.
Considerable knowledge of data control functions; IT equipment and diagnostic tools.
Knowledge of principles and techniques of computer programming; programming languages; principles of information systems; principles and concepts of network environments; computer operating systems; fundamental principles and theories of business and planning functions; principles and techniques of systems analysis, design and development; capabilities of computer equipment and technology.
Considerable technical problem solving skills; logic and analytical skills.
Skills interpersonal skills; oral and written communication skills.
Considerable ability to install and maintain microcomputer hardware, software and network components.
Ability to prepare and maintain records, logs, reports, documentation, and manuals.
Ability to write, test and debug computer programs.
Ability to use programming development tools.
Ability to identify, analyze and resolve simple business and technical problems.

Nice To Haves

Experience with software and database development.
Experience developing Power Apps and automated workflows.
Experience with data analytics and dashboard development.
Experience supporting enterprise business applications.
Experience working with Microsoft 365 technologies.

Responsibilities

Provide operational support for all business applications.
Monitor application health and resolve production issues in a timely manner.
Perform application maintenance, troubleshooting, configuration, testing, and deployment activities.
Coordinate application updates and enhancements with business users and development staff.
Document application functionality, procedures, and technical specifications.
Participate in application lifecycle management and release activities.
Provide end-user support and technical assistance for business applications.
Responds to calls, email and personnel requests for technical support.
Tracks status of all problems and monitors open problems.
Resolves simple to moderate problems by providing support on hardware and software products.
Resolves simple to moderate technical calls from customers.
Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests.
Monitors personal computer (PC) performance.
Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools.
Uses diagnostic tools to identify hardware and/or software problems and initiates repair.
Rebuilds PCs and reconfigures user specific settings.
Installs new software releases of simple to moderate complexity.
Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software.
Assists in implementation of network and/or system hardware and software upgrades and/or enhancements.
Configures and installs terminal emulation software for host connection.
Provides first level support for network connectivity, or related network issues for user community.
Assists with diagnoses and resolution of simple network problems.
Assists with the configuration of network components.
Resets and reinitializes devices when appropriate.
Assist in executing specific disaster recovery plans.
Provides user support and on the spot training to users.
Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials.
Customizes software applications to meet user requirements.
Assists systems and application developers in analysis, design and development of information systems.
Prepares test data.
Performs system tests.
Debugs/corrects errors.
Diagnoses problems with operating systems specific to incompatibility with other applications.
Acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems.
Maintains and enhances existing programs.
Installs system upgrades and patches in support of application software.
Documents system changes and problem resolutions.
Participates in project planning sessions with team members to analyze requirements.
Uses programmer productivity tools.
Performs technical functions in areas of documentation control, production control, systems software and production scheduling.
Responsible for effective utilization of production control software.
Prepares production schedule for computer processing.
Analyzes and resolves production control problems related to area of involvement.