Information Systems Specialist

North Star Health•Springfield, VT

7d•$25 - $35•Hybrid

About The Position

The Information Systems Specialist is responsible for supporting operational efficiency, compliance, and end-user functionality within athenahealth and related systems. This role integrates document routing, user management, and frontline system support to ensure accurate information flow, secure access management, and optimized clinical and clerical workflows. The position requires frequent communication with administrative staff, clinical teams, and external partners to support system use, troubleshoot issues, and improve workflow.

Requirements

Associate degree or equivalent experience required.
Experience with EHR systems (athenahealth preferred).
Strong organizational and analytical skills.
Attention to detail.
Knowledge of HIPAA and PHI handling.
Effective communication and training abilities.
Ability to manage multiple priorities.

Nice To Haves

Healthcare, IT, or related field preferred.
Healthcare operations or system support experience preferred.

Responsibilities

Support inbound document workflows to ensure accurate routing and timely processing of clinical and administrative information, specifically documents sent in error to the organization that need to be re-routed back to the sending facility.
Support onboarding and offboarding workflows, including user provisioning, access management, and system permissions.
Provide system orientation, including giving a brief overview of Athena resources (Success community, O-Help, Intranet/Sharepoint workflows).
Support directors as a resource for clerical EHR-related workflows that require escalation.
Collaborate with leadership and stakeholders to improve system workflows, document routing processes, and operational efficiency.
Ensure adherence to HIPAA and organizational standards related to PHI handling, user access, and documentation practices.
Respond to incoming documents that require triaging, including items that need to be re-routed back to the sending facility, properly routed internally, or escalated for interface review.
Create, modify, and deactivate user accounts across athenahealth and connected systems.
Assign roles, permissions, and access levels based on job function.
Maintain user lists and support access audits.
Provide Athena orientation and assign training modules for new staff.
Provide targeted, intentional clerical EHR support as identified and directed by practice directors.
Troubleshoot issues related to orders, tasks, referrals, results, and document queues.
Identify patterns of recurring issues and escalate appropriately.
Assist with workflow improvements, templates, and system optimization efforts.
Participate in system testing, updates, and workflow enhancements.
Participate in Athena Governance and support communication to directors and staff regarding updates.