Information Systems Specialist

Lexington Medical Center • West Columbia, SC

98d

About The Position

The Information Systems Specialist designs course curricula and training environments, credentials other trainers, and delivers instruction to support effective orientation and optimization of clinical information systems. The role liaises with operational leadership, end users, application teams, and technical teams, and participates in the analysis, design, testing, and support of software and workflows that meet clinical objectives. It also contributes to project plan development and tracking and serves as the primary response for physicians and advanced practitioners.

The specialist applies an in-depth understanding of workflows, policies and procedures, patient-care and clinical business processes, regulatory requirements, and best practices. The role analyzes existing practices, identifies optimization opportunities, participates in inquiry, data analysis, and system validation, recommends system and workflow solutions, and communicates complex cultural, operational, and technical concepts in accessible terms. It collaborates with analysts, subject matter experts, and multidisciplinary teams to improve functionality and support project goals, objectives, and timelines.

The role develops project and training plans, manages implementation communications, monitors training completion and metrics, and uses feedback and aggregate data to improve program content, instructional approaches, and materials. It delivers scenario-based and competency-based instruction grounded in adult learning theory, credentials other trainers, supports users and change management, escalates issues to appropriate teams, and responds to physicians and advanced practitioners. The position is full time, day shift, with listed hours of 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent.
• At least 5 years of related experience combining clinical and IT experience.
• Must be willing to obtain EPIC application and training certification within 6 months of starting the position and maintain active certification.
• Experience in IT as an analyst or trainer in a medium to large organization.
• Experience supporting clinical information systems for physicians or advanced practitioners.
• Experience in project management, instructional design, presentation, and implementation of an EHR.
• Proficiency with clinical information systems and Microsoft Office solutions.

Responsibilities

• Analyze existing practices by facilitating communication, cooperation, and information-sharing among key users, while supporting patient safety and best practices.
• Identify and field opportunities for optimization.
• Participate in inquiry, data analysis, and system validation.
• Recommend system and workflow design or redesign solutions.
• Translate complex cultural, operational, and technical components into common-sense concepts for end users and leadership.
• Design and adjust training plans and deliver instruction.
• Collaborate with system analysts, subject matter experts, and team members to identify opportunities for improvement and enhanced functionality.
• Communicate with multidisciplinary areas and respond professionally and promptly in keeping with customer and organizational culture.
• Support project and team goals, objectives, and timelines with urgency and accuracy.
• Serve as project champion and liaison to promote integration of technology into clinical and business settings.
• Develop training plans and design instruction for end users to support effective software orientation and optimization.
• Initiate and maintain project plan documentation, manage implementation, and drive communication updates.
• Monitor training, provide metrics, and record completion.
• Use feedback on learning needs and aggregate data to redesign program content, instruction styles, and materials.
• Deliver instruction through varied methods, including scenario-based and competency-based approaches based on adult learning theory.
• Credential other trainers.
• Provide user support, identify opportunities to improve efficiency and patient care, and escalate issues to appropriate support teams.
• Serve as the primary response for physicians and advanced practitioners.
• Participate in and support the change management process.
• Adapt and make progress amid ambiguity and frequent change, and engage successfully in multiple initiatives simultaneously.
• Adhere to LMC Service Expectations through positive patient experiences and interactions with staff.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning on day one.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan enrollment eligibility beginning on day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED