Information Systems Specialist, Intermediate

Georgia State University•Atlanta, GA

15h

About The Position

The Information Systems Specialist, Intermediate supports the Graduate Admissions Office and performs duties for the Associate Provost for Graduate Programs (APGP). With guidance and direction from the Director of Graduate Admissions, the role maintains and optimizes admissions CRM technology and processes, monitors CRM data exchanges, manages contact consolidation, and creates and maintains reports and queries. The specialist also maintains and configures CRM workflows and user experience, creates Slate training materials, and assists with training sessions on admissions-related technologies. For APGP, the position uses SQL and other programs to develop reports and analyses for evaluating admissions, retention, and program quality within Georgia State's graduate programs. The role performs routine to complex data analysis and reporting using tools such as Crystal, SQL, and PL/SQL, and performs other related duties as assigned.

Requirements

Bachelor’s degree and two years of related experience, or a combination of education and related experience.

Nice To Haves

Demonstrated supervisory, organizational, and analytical skills.
Knowledge of CRM systems and Argos.

Responsibilities

Monitor data exchange with the CRM, including Banner and prospect lists, and resolve errors or issues.
Build CRM import templates and export queries.
Manage the contact consolidation and merge process.
Create and maintain reports and queries to assess performance, productivity, and efficiencies; SQL may be required.
Maintain and configure operational aspects of the CRM to improve workflow efficiency and user experience.
Create Slate training materials and assist with training sessions on technologies associated with admissions.
Perform routine to complex data analysis and reporting using programming tools such as Crystal, SQL, and PL/SQL.
Develop reports to evaluate admissions, retention, and program quality within Georgia State's graduate programs.
Perform other related duties as assigned.