Information Systems Specialist
About The Position
Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Requirements
- Effective written and verbal communication skills in English
- Time management and task prioritization (including project work)
- Collaborative mindset
- Knowledge of latest technologies and industry trends
- Commitment to company policies and controls
- Customer service skills
- 24-hour availability for after-hour incidents & implementations
- A sense of urgency
- Windows PC troubleshooting, maintenance, and deployment
- Printers/copiers
- Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
- Windows Server Administration (including AD and Group policies)
- Linux Server Administration (fundamentals)
- Virtualization
- Remote administration
- Mobile devices (iOS/Android)
- Cybersecurity
Nice To Haves
- Preferred Bachelor’s Degree
- IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
- Preferred IT helpdesk background
Responsibilities
- Support the end users on incidents logged in our online ticket system or help with regional requests
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
- Support on network issues (LAN, WAN, Wi-Fi)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
- Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
- On call for after-hours IS issues and prepared to travel and support other offices in the network
- Server room maintenance and administration (including backups)
- Automation & Innovation (including PowerShell)
- Procurement, Asset management, and Inventory
- Audio/visual equipment maintenance and troubleshooting
- Telecom administration and maintenance
- Administration of Expeditors Proprietary Applications
- Administration of 3rd Party Systems
- Capacity utilization and planning
- Helpdesk administration
- Training
- Disaster recovery & high availability
- Cybersecurity
- Other duties as needed and assigned
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
