Information Systems Specialist

Expeditors • Charlotte, NC

1d • Onsite

About The Position

The Information Systems Specialist will support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and much more. This role involves supporting end-users, managing hardware, troubleshooting network issues, training users, and implementing projects. The specialist will also be responsible for server room maintenance, automation, procurement, audio/visual equipment, telecom, proprietary applications, and disaster recovery. A key aspect of the role is ensuring the smooth operation of IT systems to improve processes, productivity, and customer service.

Requirements

• Effective written and verbal communication skills in English.
• Time management and task prioritization (including project work).
• Collaborative mindset.
• Knowledge of latest technologies and industry trends.
• Commitment to company policies and controls.
• Customer service skills.
• 24-hour availability for after-hour incidents & implementations.
• A sense of urgency.
• Windows PC troubleshooting, maintenance, and deployment.
• Printers/copiers.
• Networking fundamentals (LAN/WAN), including warehouse RF setup and configuration.
• Windows Server Administration (including AD and Group policies).
• Linux Server Administration (fundamentals).
• Virtualization.
• Remote administration.
• Mobile devices (iOS/Android).
• Cybersecurity.

Nice To Haves

• Preferred Bachelor’s Degree.
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux.
• Preferred IT helpdesk background.

Responsibilities

• Support end users on incidents logged in the online ticket system or help with regional requests.
• Support basic level Windows server and Unix.
• Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement.
• Support on network issues (LAN, WAN, Wi-Fi).
• Coach and train end users on the usage of tools, applications and basic knowledge of IT (self-service).
• Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service.
• Provide basic branch technical support such as PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation.
• Be on call for after-hours IS issues and prepared to travel and support other offices in the network.
• Perform server room maintenance and administration (including backups).
• Engage in Automation & Innovation (including PowerShell).
• Manage Procurement, Asset management, and Inventory.
• Maintain and troubleshoot Audio/visual equipment.
• Perform Telecom administration and maintenance.
• Administer Expeditors Proprietary Applications.
• Administer 3rd Party Systems.
• Manage Capacity utilization and planning.
• Manage Helpdesk administration.
• Conduct Training.
• Manage Disaster recovery & high availability.
• Oversee Cybersecurity.
• Perform other duties as needed and assigned.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees