Information Systems Operations Specialist (IS2642 - NIC)

CommuniCare•San Antonio, TX

5h•Hybrid

About The Position

Responsible for end-user and systems support by logging and tracking of issues related to the maintenance, repair and upkeep of organizational Information Systems. This includes, but is not limited to desktops, laptops and printers. Installation and troubleshooting of software, phone system, desktops, audio visual equipment, network and other related systems.

Requirements

High School Diploma or equivalent required
Ability to demonstrate knowledge of Windows operating systems, networking fundamentals, Active Directory.
Willing to complete A+, Network+, or Security+ certification within 6 months of hire date
Travel required; must have dependable transportation and clear driving record

Nice To Haves

Minimum 2 years’ experience of technical support and user account management preferred.
Associates degree in Information Systems or equivalent preferred

Responsibilities

Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session.
Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system.
Manages user account information, group membership and email mailboxes.
Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory.
Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices.
Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices.
Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs.
Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after-hours support coverage.
Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism.
Performs other related duties as assigned.