Information Systems, Lead

The Mitre Corporation•McLean, VA

5d•$122,400 - $183,600•Onsite

About The Position

MITRE’s Cloud Operations team is seeking a hands-on Senior Cloud Operations Engineer to deliver timely, effective, and sustainable capabilities across AWS-based managed environments. The role provides end-to-end cloud operations and user support, including onboarding, account and access management, incident triage, and secure file-transfer services. It involves configuring and troubleshooting AWS infrastructure and maintaining operational and security compliance throughout the system lifecycle. The engineer will also develop automation and Ansible playbooks, collaborate with development teams, and contribute to continuous improvement of cloud solutions and DevOps practices. The position has an on-site requirement of five days per week. Candidates must have an active U.S. Government-issued Top Secret security clearance and be U.S. citizens. The hired candidate must have or obtain a Top Secret/SCI clearance within one year of hire.

Requirements

Typically, at least 8 years of related experience with a bachelor’s degree; or 6 years with a master’s degree; or a Ph.D. with 3 years of experience; or an equivalent combination of related education and work experience.
Experience with one or more commercial cloud offerings, with hands-on AWS experience.
Ability to complete Security+ training within one year.
Experience with cloud-based solutions using DevOps tools such as GitLab, GitHub, Jenkins, or similar.
Experience with configuration management, infrastructure as code, cloud development frameworks, and build automation tools such as Ansible, Chef, Terraform, AWS CDK, or similar.
Working knowledge of cloud infrastructure fundamentals, including compute, identity and access management, TCP/IP networking, DNS, storage, and security controls.
Basic Linux and/or Windows systems-administration skills, including troubleshooting operating-system, application, permissions, and connectivity issues.
Understanding of TLS/SSL certificates and basic PKI concepts.
Understanding of containerization and orchestration technologies, including Kubernetes and Docker.
Experience with DevOps practices and CI/CD.
Strong troubleshooting and analytical skills, including methodically isolating and resolving technical issues.
Communication and collaboration skills, including documenting technical work and supporting users with varying levels of technical experience.
Active Top Secret U.S. Government-issued security clearance; U.S. citizenship is required for security-clearance eligibility.
Ability to work on-site five days per week.

Nice To Haves

Active TS/SCI security clearance.
Five or more years of experience with one or more commercial cloud offerings, with hands-on AWS experience.
Hands-on experience administering and troubleshooting AWS IAM, EC2, VPC networking, security groups, subnets, route tables, and related infrastructure services.
Experience configuring or troubleshooting AWS ALB/ELB, EBS, EFS, and backup/restore capabilities.
Experience developing and maintaining Ansible playbooks and using Git or another version-control platform.
Experience automating operational tasks or recurring support fixes using Python, Bash, PowerShell, AWS CLI/SDKs, APIs, or similar tools.
Experience with monitoring and diagnostic services such as AWS CloudWatch, CloudTrail, or VPC Flow Logs.
Experience with infrastructure-as-code technologies such as Terraform, AWS CloudFormation, or AWS CDK.
Experience with containerization and orchestration technologies, including Kubernetes and Docker.
Fundamental understanding of databases and data concepts, including SQL, ETL/ELT, and stream processing.
Understanding of backup/recovery, high-availability, and disaster-recovery concepts, including RPO and RTO.
Experience supporting enterprise, government, or other security-conscious cloud environments.
Security+ certification.

Responsibilities

Provide PANACCEA onboarding and introductory support, explaining environment access, common workflows, and support procedures.
Create and troubleshoot user accounts, access, authentication, and identity issues; manage user entitlements.
Support shared services through routine health checks, access management, and incident triage.
Perform secure manual file transfers and troubleshoot file-transfer, permissions, and integrity issues.
Provision standard AWS instances and resources using approved automated processes and validate deployments.
Support certificate issuance, installation, validation, and renewal, and perform basic PKI/TLS troubleshooting.
Create, update, and validate DNS records and perform name-resolution checks with standard diagnostic tools.
Document incidents, requests, troubleshooting steps, and resolutions, and identify issues needing advanced escalation.
Troubleshoot AWS IAM roles, policies, permissions, trust relationships, and access-control issues using least-privilege principles.
Configure and troubleshoot AWS security groups and related network controls, including ports, protocols, CIDR ranges, and traffic flow.
Configure and support AWS Elastic Load Balancing, including listeners, target groups, health checks, TLS termination, DNS integration, and associated security groups.
Configure and troubleshoot Amazon EBS and EFS storage, including attachment and mounting, filesystems, NFS connectivity, encryption, and performance.
Configure backup policies, snapshots, retention, and restoration processes; perform and validate system and application restores.
Configure and troubleshoot nonstandard EC2 instances, applications, services, dependencies, and operating-system settings.
Diagnose infrastructure issues involving VPCs, subnets, route tables, security groups, NACLs, gateways, DNS, VPC endpoints, and end-to-end network paths.
Create, maintain, test, and troubleshoot Ansible playbooks and related configuration-management artifacts.
Develop scripts and automation to resolve recurring support tickets, reduce manual work, and improve reliability and supportability.
Assist with identifying, analyzing, and resolving infrastructure and application deployment issues.
Review existing systems and recommend improvements to sponsors and internal teams.
Collaborate with development teams to evaluate cloud solutions and support implementation and operation of cloud-based solutions and DevOps practices.