Information Systems Director

The Hume Center•Concord, CA

12h•Onsite

About The Position

The Hume Center is seeking a Director of Information Systems & Data (DISD) to lead and optimize our technology ecosystem with clarity, structure, and purpose. This role ensures that systems operate efficiently, data is accurate and accessible, and teams across the organization are equipped with the tools and insights needed to perform effectively—without unnecessary complexity. The DISD will oversee information systems, data management and reporting, and IT support functions, while maintaining strong cybersecurity practices and system reliability. This role plays a key part in both technology optimization and strategic initiatives, partnering closely with departments and leadership to translate systems and data into practical solutions that enhance operational efficiency and support informed decision-making. The ideal candidate is detail-oriented, collaborative, and solutions-driven—capable of managing day-to-day operations while also leading system improvements, vendor-supported projects, and organization-wide adoption efforts. This individual will bring a strong ability to connect data and systems to real-world application, while fostering a culture of clarity, accountability, and continuous improvement aligned with Hume’s mission and values.

Requirements

Work full time, and must be willing to work evenings/weekends as needed.
Willing to work in-person in Hume Center clinics/offices five days a week.
Demonstrate knowledge for representation of The Hume Center.
Possess a valid California Driver’s license.
Must be willing to use own vehicle and have valid car insurance for work related travel.
This job requires travel between clinics and community sites in Contra Costa and/or Alameda Counties.
Be willing to use your own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations with supervisors and relevant colleagues.
A history of maintaining confidentiality and discretion in all professional relationships
Proficient in using GSuite (including Gmail, Drive, Sheets, Slides, etc), various Microsoft programs (including Word, Excel, and PowerPoint), Electronic Health Records (EHR)
Knowledge of data analysis platforms and producing data related reports.
Ability to pass pre-employment background check, Physical, and TB clearance
Bachelor’s degree in Computer Science, Information Technology, Computer Information Systems, Health Informatics, Business Administration, or a related field.
Minimum 5 years of progressively responsible experience in IT management and data reporting
Adaptability in evolving tech environment, including use of AI
Project Management and Presentation software usage

Nice To Haves

Masters Degree in Public Health, Computer Sciences, Master in Information Systems or related field.
Experience in a non-profit, healthcare or Behavior Healthcare sector is highly desirable.
Proficiency in Data Analytics (ie. Google Looker, Tableau)
Proficient/Knowledge in the use of Electronic Health Record platforms
Network security
Preferred certifications include CISSP, CISM, PMP, or CPHIMS.
Cloud Certifications: AWS Certified Solutions Architect or Microsoft Azure Administrator
ITIL Foundation: For IT service management
Experienced in IT systems, security, and organizational technology
Strategic thinker with strong operational follow-through
Comfortable managing vendors, contractors, and specialists
Calm, collaborative, and grounded in high-responsibility environments
Values people, clarity, and long-term sustainability over flash
Demonstrates Creativity, Flexibility and Openness
Demonstrates High Professionalism
Strong Organizational Skills
Effective Interpersonal Skills, verbal and written communication skills
Ability to Maintain Confidentiality
Detail oriented.
Works independently, and also as part of a team
Ability to work in fast-paced, ever changing environments and effectively adapting to change
Excellent conflict management resolution and problem-solving skill
Ability to prioritize tasks and to meet deadlines
Ability to work collaboratively and effectively with team members at all levels
Excellent relationship management skills and emotional intelligence
Experienced in close collaboration with other leaders and professionals
Ability to hold accountability and support growth and responsibility
Adept at working with both internal and external cross-functional teams.
Ability to manage project details and project management skills
Ability to read and interpret data, perform data analysis, and report writing
Ability to effectively communicate when presenting data reports
Strong management skills
Familiarity with Word, Excel, PowerPoint, Gmail, Thrive, and adaptable knowledge of emerging tools like Tableau and Google Looker
Explicit need for expertise in project management software such as Monday.com, including setup and staff training responsibilities
Role will oversee software accessibility tailored by user type, balancing administrative versus clinical needs
Responsibility includes ongoing learning about IT and AI trends
Vendor management responsibilities for key systems—including, but not limited to, the EHR, accounting, HR, and Development tools—will be shared and executed collaboratively between the IT department and relevant department heads.

Responsibilities

Lead and support cross-functional strategic initiatives related to systems, data, and operational efficiency
Partner with executive leadership to align systems and reporting to achieve organizational goals
Support the development of data-driven strategies to improve performance across programs and departments
Identify cost-effective software solutions to improve data gathering and reporting, along with budget monitoring and demonstrating return on investment.
Oversee the administration, performance, and continuous improvement of organizational systems
Ensure systems are efficient, compliant, secure, and aligned with operational needs
Identify and implement process improvements to enhance workflow efficiency and reduce administrative burden
Support system integrations and enhancements across departments
Oversee data integrity, accessibility, and standardization across systems
Develop and maintain reporting frameworks, dashboards, and data tools
Translate complex data into clear, actionable insights for mid-level management, executive leadership, and Board-level reporting
Partner with Finance, Operations, and Clinical leadership to ensure reporting meets organizational needs
Oversee IT support functions across all sites
Act as the primary liaison to technology vendors
Manage the intake, prioritization, and resolution of system and IT-related requests
Coordinate with external vendors and contractors to implement and maintain systems
Lead and manage vendor-supported projects to ensure quality, timeliness, and alignment with organizational goals
Oversee access management, onboarding/offboarding, and system security protocols
Ensure compliance with HIPAA and applicable regulations
Support audits, risk mitigation efforts, and system-related documentation
Develop and maintain system-related policies and procedures
Lead training initiatives to improve system adoption and effective use across departments
Provide ongoing support to ensure staff are equipped to use systems efficiently
Partner with department leaders to understand operational workflows and system needs
Conduct needs assessments to identify opportunities for improvement
Support departments in optimizing their use of systems and data
Collaborate with executive and senior level leaders to define, develop, and deliver actionable data reports, dashboards, and metrics (KPIs) that measure service quality, operational efficiency, and patient/client outcomes, driving continuous improvement through data-driven insights
Oversee projects from initial development through implementation and maintenance
Support implementation and responsible use of approved AI and technology tools
Assist with training, documentation, and adoption across departments
Ensure alignment with organizational policies, compliance, and best practices
Manage and guide the Cybersecurity Expert
Oversee cybersecurity functions and serve as the primary reporting liaison
Oversee audits, investigations, flags, and remediation efforts
Ensure HIPAA-aligned security practices and incident readiness
Maintain proactive risk management and documentation
Work closely with department leaders to understand real needs
Support vendors and staff in their growth with Hume
Build trust, adoption, and clarity across teams
Work in collaboration with all teams in realizing Hume’s mission of serving the un-served and the underserved in our communities.
Meet with the Supervisors on a weekly basis for individual supervision
Demonstrate an understanding of The Hume Center’s Philosophy, Organizational Culture, and Organizational Channels of Communication through practicing an enabling model of working together
Attend other required meetings
Fulfill any additional duties specified by Supervisors and President/CEO