Information Systems Analyst - Housing Department

City of San Jose•San Jose, CA

8d•Hybrid

About The Position

The City of San José Housing Department is seeking an Information Systems Analyst (ISA) to support its technology ecosystem, which powers affordable housing production, asset management, compliance, homelessness response, and public-facing services. The ISA will be responsible for systems and business analysis, administering critical applications, developing integrations and reports, and providing customer support to staff, all while adhering to City standards for security and data management. This role is part of the Data Operations and Project Support Team, which plays a crucial role in leveraging data and technology to support housing programs, guide decision-making, and enhance cross-departmental collaboration. The team is expanding its capacity to meet the increasing demand for high-quality data and systems support, with future directions including system integration, data quality improvement, and the development of analytics and forecasting tools, potentially incorporating artificial intelligence (AI). Team members are expected to thrive in a dynamic environment that values flexibility, agility, and collaboration.

Requirements

A Bachelor’s Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field.
Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Experience administering or integrating enterprise/business applications (customer relationship management, grants/loans, permitting, document management, data warehouse/BI).
Proficiency with Structured Query Language (SQL), APIs, ETL, integration tools, and report/dashboard development.
Familiarity with security best practices (authentication, role-based access control, encryption, logging).
Experience writing technical documentation, user guides, and training materials.
Ability to coordinate small workgroups, vendors, and stakeholders to meet deadlines.
Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Knowledgeable in information systems analysis, applications administration, systems integration, data/reporting, and local, state and federal rules and regulations that guide the work.
Approaches a problem or situation by using a logical, systematic, sequential approach. Diagnose issues, design solutions, test and iterate using data; use a logical, systematic, and sequential approach.
Develops networks and builds alliances; engages in cross-functional activities. Work effectively with program staff, IT partners, and vendors.
Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Clear written and verbal communication for technical and non-technical audiences.
Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. Anticipate risks, prioritize, and follow through to completion.
Ensures support for projects and implements agency goals and strategic objectives.
Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Nice To Haves

Knowledge of Agile/iterative project practices helpful.
Experience in administration, configuration, development, implementation, and support of the Salesforce (SFDC) platform.
Experience with Salesforce low-code/no-code solutions such as Flows.
Experience developing Salesforce custom coded solutions using APEX, Lightning Web Components, and JavaScript.
Experience with data integration tools such as MuleSoft.
Experience with GIS integration using Esri’s JavaScript and REST APIs.
Salesforce Certified Administrator and Platform Developer.

Responsibilities

Gather and document business requirements; translate program needs into functional and technical specifications.
Design and develop highly usable, accessible solutions by customizing platforms and leveraging modern programming languages.
Contribute to the full software development lifecycle, including design, development, testing, implementation, upgrades, and ongoing improvements.
Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs.
Configure, administer, and support departmental applications (e.g., case management, grants/loans, document management, reporting tools).
Provide ongoing support and maintenance for the Salesforce CRM and other core systems, including troubleshooting, resolving issues, and ensuring optimal performance.
Stay current with platform updates, best practices, and industry trends to proactively identify opportunities for improvement.
Design and maintain integrations and data pipelines; develop SQL queries, datasets, and dashboards; perform data quality checks and controls.
Plan and execute system changes and enhancements, coordinating testing, migration, and release documentation.
Execute structured testing and validation processes; ensure compliance with City standards for security and data management.
Prepare and maintain technical documentation, SOPs, architecture diagrams, and user guides to support consistency and knowledge transfer.
Provide responsive user support, including ticket triage, troubleshooting, and service-level communication.
Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools.
Maintain role-based access controls, audit trails, backup/recovery processes, and incident response procedures to safeguard systems and data.
Evaluate software and hardware options; prepare recommendations considering cost, security, and fit; assist with procurement processes and vendor deliverables.
Perform related work as required.