Information Technology Systems Analyst

Merchants•Buffalo, NY

2d•Hybrid

About The Position

Merchants Insurance Group, a leading Property and Casualty Insurer in the Northeast, is seeking an IT Systems Analyst for its Corporate Information Technology team at its Corporate Headquarters in Buffalo, New York. The IT Systems Analyst collaborates with all levels of the Information Technology team and Business Users to analyze, design, document, train, implement, and/or support business applications and systems for the Commercial Auto line of business. Merchants Insurance Group has received numerous accolades, including being rated A- (Excellent) with a stable outlook by the A.M. Best Company, recognition as one of Buffalo Business First’s Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2025), and a Top Private Company (2019-2025). The company was also granted the Ward’s 50® designation for top-performing property-casualty insurance companies (2021-2024) and the Ivans Spark Award for innovation (2024-2025). Additionally, Merchants was named to Newsweek and Statista's America’s Most Reliable Companies list for 2025. Merchants offers a Hybrid work schedule, requiring two full days per week in the office, with the flexibility to work the remaining days at home or in the office, promoting a flexible work schedule while maintaining team connection.

Requirements

Bachelor’s degree or equivalent work experience.
A minimum of 3 years’ diverse insurance background sufficient enough to provide insight into the areas of rating, service, underwriting, claims, marketing and statistical reporting.
Highly proficient computer skills i.e. Microsoft Excel and Word.
Ability to multi-task and set/achieve deadlines efficiently.
Excellent written and verbal communication skills.

Nice To Haves

Commercial Auto insurance experience is a plus.

Responsibilities

Works with all levels of information technology and business users to analyze, design, document, train, implement and/or support business application and systems.
Functions as a project coordinator for small to medium sized projects.
Participates in testing efforts for projects by developing or coordinating detailed test plans, test case scenarios and defect logs for all assigned projects.
Provides system training to users as needed.
Provides consulting guidance and evaluation of business requirements, functional specifications, test plans and resolution of user problems for any product as needed.