Information Services Supervisor

City of Fresno•Fresno, CA

2d•Onsite

About The Position

The City of Fresno is seeking an experienced Information Services Supervisor to lead innovative business technology operations for the city’s Department of Public Utilities, serving the Water and Wastewater divisions. This is a unique opportunity to join a fast-paced environment where your leadership will directly support critical infrastructure, ongoing operations, and help meet business needs with innovative solutions. The current vacancy’s assignment is focused on technology operations at the Water and Wastewater Divisions. Duties and schedules may vary by assignment. A current vacancy exists in the Department of Public Utilities Water and Wastewater Divisions, overseen by the Information Services Department (ISD). Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Requirements

Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field.
Three (3) years of experience in communication or computer systems technology involving the maintenance and operation of complex computer systems hardware and software or communications equipment; which included or is supplemented by, one (1) year of lead or supervisory experience.
Lead experience is defined to include assigning, reviewing and coordinating work of subordinate staff.
The complex computer systems hardware and software or communications equipment may include, but is not limited to, any of the following: data center infrastructure, WAN/LAN/MAN networks, and/or access control systems and video surveillance systems.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Possession of a valid California Driver's License is required.

Nice To Haves

Experience in network and data center hardware and management tools
Experience in network monitoring
Experience with end-user devices such as desktops or laptops
Experience with microwave systems
Experience with structured cabling systems
Leading and supervising technical support teams in an enterprise or business environment
Ability to adapt to shifting priorities
Ability to collaborate effectively with other IT supervisors, citywide, to manage technology assets and uphold City standards

Responsibilities

Supervise and support technical staff, contractors, vendors, and service providers
Manage and oversee daily operations of enterprise software, hardware, and communication systems, including LAN/WAN networks, data centers, and physical security infrastructure
Plan and implement system upgrades, maintenance, and support cybersecurity protocols
Collaborate with City departments, outside agencies, and other stakeholders.
Provide technical guidance and support to executive management
Monitor performance, troubleshoot issues, and optimize system functionality
Uphold ISD standards and ensure alignment with City-wide IT strategies
Overseeing two teams working at sites across the city
Provide insight on budget planning and capital improvements
Perform related duties as assigned