Information Services Supervisor - City of Fresno

Fresno Regional Workforce Development Board•Fresno, CA

3d•$8,675 - $10,514•Onsite

About The Position

The City of Fresno is seeking an experienced Information Services Supervisor to lead innovative business technology operations for the city’s Department of Public Utilities, serving the Water and Wastewater divisions. This is a unique opportunity to join a fast-paced environment where your leadership will directly support critical infrastructure, ongoing operations, and help meet business needs with innovative solutions. The current vacancy’s assignment is focused on technology operations at the Water and Wastewater Divisions. Duties and schedules may vary by assignment, please inquire about specific duties and/or schedules if called upon for an interview.

Requirements

Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field.
Three (3) years of experience in communication or computer systems technology involving the maintenance and operation of complex computer systems hardware and software or communications equipment; which included or is supplemented by, one (1) year of lead or supervisory experience. Lead experience is defined to include assigning, reviewing and coordinating work of subordinate staff.
The complex computer systems hardware and software or communications equipment may include, but is not limited to, any of the following: data center infrastructure, WAN/LAN/MAN networks, and/or access control systems and video surveillance systems.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.
Possession of a valid California Driver's License is required.

Nice To Haves

Experience in network and data center hardware and management tools, network monitoring, end-user devices such as desktops or laptops, microwave systems, and structured cabling systems.
Leading and supervising technical support teams in an enterprise or business environment.
Ability to adapt to shifting priorities.
Ability to collaborate effectively with other IT supervisors, citywide, to manage technology assets and uphold City standards.

Responsibilities

Supervise and support technical staff, contractors, vendors, and service providers
Manage and oversee daily operations of enterprise software, hardware, and communication systems, including LAN/WAN networks, data centers, and physical security infrastructure
Plan and implement system upgrades, maintenance, and support cybersecurity protocols
Collaborate with City departments, outside agencies, and other stakeholders.
Provide technical guidance and support to executive management
Monitor performance, troubleshoot issues, and optimize system functionality
Uphold ISD standards and ensure alignment with City-wide IT strategies
Overseeing two teams working at sites across the city
Provide insight on budget planning and capital improvements
Perform related duties as assigned

Benefits

The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
MANAGEMENT LEAVE: 60 hours per fiscal year for only exempt employees.
ANNUAL LEAVE: Accrue 15.5 hours per month with cash out provisions.
SUPPLEMENTAL SICK: 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by the City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the city.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.