Information Desk Technician

ComEd • Joliet, IL

1d • Onsite

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders, and change makers to deliver solutions that make diverse cities and communities stronger, healthier, and more resilient. Exelon is a Fortune 200 company with over 20,000 colleagues serving more than 10.7 million customers across six energy companies. The company is committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and offers competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• High school diploma
• General knowledge of the electrical distribution system.
• Demonstrated skills in establishing objectives and achieving results.
• Strong organizational skills and the ability to handle multiple assignments simultaneously.
• Ability to multi-task while providing accurate and timely information.
• Excellent communication, technical, analytical, and interpersonal skills.
• Must be available to work rotating shifts and respond to emergency situations (7 days per week / 24 hours per day).
• Must be willing to work extended hours during storms or other energy delivery emergencies.

Nice To Haves

• Associate's degree in a technical field.
• 2 - 4 or more years in a relevant technical field or equivalent relevant experience. Examples of technical fields include Engineering, Information Technology, Electronics, Chemistry, Mathematics, Physics, etc.
• Shift Work including Days, nights, weekends and holidays.
• Communications & Customer Service skills.
• Strong computer skills including Microsoft Office Suite, PassPort, OMS/SCADA, CIMS, and ARCOS.
• General knowledge of the electrical distribution system.

Responsibilities

• Acknowledge changes and system events on the Exelon distribution system that cause interruption of service to customers.
• Disseminate information regarding system events through alphanumeric paging, databases, and Intranet and Internet websites.
• Make Operations Control Center notifications to various departments and government agencies to meet regulatory, business unit, and corporate requirements.
• Perform companywide callouts on the backshift using ARCOS.
• Provide assistance to dispatchers and shift managers in the daily operation of the distribution system.
• Notify about system events such as SRP, Load Shed, lockouts, last contingency, extended outages, operating incidents, and substation equipment problems.
• Provide updates on the status of events through paging, web site updates, and by researching and communicating this information.
• Make outage notifications to the City of Chicago, the Chicago Department of Environment, outside municipalities, the ICC, and IEMA.
• Notify about storms and system emergencies, injuries to employees and the public, and hazardous spills.
• Notify about immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and Operations Control Center PowerTools or server problems.
• Answer information requests from internal departments and external agencies concerning system status, including estimated restore time, crews on site, outage cause, nature of problem, nature of repairs, and vicinity of problem.
• Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival.
• Provide documentation of system events and status using databases and web pages like OCS, SRP, FLOS, eOutage, OMS/SCADA, OFS, CIMS, and Load Shed.
• Initiate PassPort work orders and work requests for repair of cable faults and other emergency or damage cases.
• Generate and analyze reports for OCC Director, Shift Managers, and Information Desk Supervisors regarding monthly performance metrics, storm data, and daily and weekly ETR values and goals.
• Deploy and track generators on the ComEd distribution system, as well as organize security coverage and the fueling schedule of the equipment.
• Assist dispatchers with computer and application problems.
• Troubleshoot problems with computers, computer applications, fax machines, copy machines, phones, and radios in the Operations Control Center. If unsuccessful, call-in repair orders through the proper reporting channels.
• Assemble and disseminate information on interruption and restoration activities on the ComEd distribution system via OMS/SCADA, CIMS, PassPort, text paging, databases, and the intranet and internet web sites.
• Analyze issues calmly and provide direction without emotion.
• Express ideas clearly and concisely in verbal and written format.
• Multi-task effectively.
• Work extended hours on a daily basis, and especially long hours during storm or other service delivery problems.
• Be available for call outs for SRP, Load Shed, and heat-related problems.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $60,800.00/Yr. – $83,600.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED