Information Desk Receptionist

Hartford Healthcare•Norwich, CT

1d•Onsite

About The Position

Greets hospital visitors, patients and vendors at the Information and Guest Services Desk. Provides assistance and directions to anyone requiring such. Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel. Assists with patient transport. Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards. Maintains confidentiality of all patient and hospital information at all times.

Requirements

High school diploma or equivalent.
At least one (1) year of experience in reception, resort hotel, hospitality and/or public relations is required.
Basic computer skills (including opening/reading email, basic internet use).
Excellent customer service skills.
Excellent interpersonal skills necessary to communicate with departments, employees, physicians, managers, patients and visitors.
Basic computer skills required.
Ability to communicate with a wide variety of people.
Ability to be resourceful in managing numerous demands/activities simultaneously.
Ability to react and perform under strict timelines and/or emergency situations.
Ability to maintain confidentiality at all times.
Requires the ability to exercise discretion and use good judgment to perform duties promptly and consistently with little discretion.

Nice To Haves

Three (3) years reception experience in a healthcare setting preferred.

Responsibilities

Greets hospital visitors, patients and vendors at the Information and Guest Services Desk.
Provides assistance and directions to anyone requiring such.
Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel.
Assists with patient transport.
Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards.
Maintains confidentiality of all patient and hospital information at all times.