Front Desk Receptionist
Theradynamics•New York, NY
•Hybrid
About The Position
Theradynamics is a leading provider of Physical, Occupational, and Speech Therapy services throughout New York City. We are committed to delivering exceptional patient care while creating a welcoming, professional, and compassionate environment for our patients and staff. We are currently seeking a reliable, organized, and customer-focused Front Desk Medical Receptionist/Secretary to join our team. This position requires flexibility and the ability to travel between our Bronx, Manhattan, and Queens locations based on business needs.
Requirements
- High school diploma or equivalent required.
- Previous medical front desk or healthcare administrative experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced environment.
- Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
- Bilingual (English/Spanish) is strongly preferred.
- Must be dependable, punctual, and professional.
- Must be willing and able to travel between Bronx, Manhattan, and Queens clinic locations as needed.
Nice To Haves
- Bilingual (English/Spanish) is strongly preferred.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Answer and direct incoming phone calls.
- Register new patients and verify demographic and insurance information.
- Collect copayments and maintain accurate payment records.
- Verify insurance eligibility and obtain authorizations when needed.
- Maintain accurate electronic medical records.
- Coordinate communication between patients, therapists, physicians, and insurance companies.
- Scan, upload, and organize medical documentation.
- Maintain a clean, organized, and welcoming reception area.
- Perform general administrative and clerical duties.
- Provide exceptional customer service while maintaining patient confidentiality (HIPAA compliance).
- Float between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.
Benefits
- Paid Time Off (for eligible employees)
- Health benefits (for eligible employees)
- Opportunities for growth and advancement
- Supportive team environment
- Ongoing training and development
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
