Information Desk Associate

Nebraska Methodist Hospital•Omaha, NE

4d•Onsite

About The Position

Responsible for greeting patients, employees, visitors in the Emergency Department. Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

Requirements

High school diploma or General Educational Development (G.E.D) equivalent required.
Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma.
Must be 16 years of age.
Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.
Previous customer service and medical terminology preferred.
Being able to manage and multitask
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer generated reports.
Ability to handle multiple priorities successfully required.
Ability to use a computer required.
Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
Ability to communicate with others through a glass barrier.

Responsibilities

Greets patients, employees, and others in a professional manner to assure excellent response to requests for information and service.
Provides direction and information assistance regarding the location of clinical services, administrative meetings, and other general needs by communicating clearly to assure customers reach their destination.
Coordinates with Emergency Department staff for in-coming surgical patients. Directs and assists patients with appropriate forms. Communicates with surgical staff to alert them of waiting patients.
Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration.
Performs other duties as assigned, maintains teamwork, positive mentoring, and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services.