Receptionist
About The Position
Join JLL's Experience Services team as an Information Coordinator, where you'll be the welcoming face of our client's workplace at Oracle in Redwood Shores, California. In this client-facing role, you'll create exceptional first impressions and lasting experiences for all visitors, guests, and employees. You'll serve as a central point of contact, combining your passion for hospitality with your excellent people skills to deliver a workplace environment that exceeds expectations. This position offers the opportunity to be part of a team that sets the standard for superior workplace experiences while supporting our client's daily operations in a professional and friendly manner.
Requirements
- Proven customer service experience in a front-facing or hospitality role
- Strong phone etiquette and communication skills
- Computer savvy with proficiency in common office software and systems
- Professional demeanor with excellent interpersonal skills
- Ability to multitask and manage priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Responsive and proactive approach to problem-solving.
Nice To Haves
- Spanish language proficiency (bilingual candidates encouraged to apply)
- Experience in corporate reception or workplace services
- Familiarity with work order management systems
Responsibilities
- Enthusiastically welcome and assist guests, anticipating their needs during arrivals, departures, and office orientations
- Engage visitors, employees, and callers in a warm, helpful, and timely manner that reflects exceptional customer service
- Act as a central information hub, providing wayfinding assistance and details about campus services and activities
- Actively monitor and maintain the front desk, lobby, and surrounding areas to ensure a safe, clean, and organized environment
- Collaborate with client teams and support staff to proactively anticipate needs and deliver creative solutions
- Create and manage work orders for custodial, maintenance, safety, and security concerns through appropriate systems
- Coordinate with facilities management and cross-functional teams to prepare for meetings and events.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
