Receptionist

Gryphon Healthcare•Houston, TX

9d•Onsite

About The Position

Gryphon Healthcare is a Houston-based revenue cycle management company serving healthcare providers nationwide. We pride ourselves on delivering results through accountability, transparency, and a hands-on approach, what we call “The Gryphon Difference.” Our team is collaborative, driven, and committed to supporting one another while delivering exceptional outcomes for our clients. The Receptionist serves as the first point of contact and the face of the company, delivering a professional and welcoming experience to clients, guests, and board members. This role combines traditional front desk responsibilities with customer service and administrative support assistance within a Revenue Cycle Management environment. The ideal candidate is organized, detail-oriented, and able to effectively manage communication with both internal and external stakeholders.

Requirements

High school diploma or equivalent required
2+ years of receptionist, customer service, or administrative experience, preferably in healthcare or billing
Strong communication skills, both written and verbal
High attention to detail and problem-solving abilities
Proficiency in Microsoft Office and general office systems
Ability to handle sensitive information with discretion and professionalism

Nice To Haves

additional education preferred

Responsibilities

Serve as the first point of contact and face of the company, creating a professional, welcoming, and organized environment for clients, guests, and board members.
Ensure seamless communication by managing incoming calls, emails, and inquiries with accuracy, timeliness, and professionalism.
Facilitate a smooth visitor experience by coordinating access, meetings, and front office operations.
Deliver high-quality customer service by assisting patients with billing-related inquiries via phone and email, ensuring clarity, professionalism, and adherence to confidentiality and compliance standards.
Act as a liaison between patients and internal teams by identifying needs, resolving routine concerns, and escalating complex issues to the appropriate departments.
Support revenue cycle efficiency by researching and resolving denied claims related to demographic discrepancies, ensuring accurate and complete information for claim processing.
Maintain data integrity by verifying and updating patient demographic information, contributing to reduced errors and improved reimbursement outcomes.
Collaborate cross-functionally with billing and revenue cycle teams to identify trends, resolve discrepancies, and support overall operational effectiveness.
Provide proactive administrative support to senior leadership, including coordinating schedules, preparing documents, and executing special projects that support strategic initiatives.
Contribute to organizational success by supporting internal operations, improving processes where applicable, and assisting teams in meeting business objectives.
Performs other duties as assigned.