Information Center Specialist

Keeneland Association Inc•Lexington, KY

5d•Onsite

About The Position

Serving in a support role to the Information Center, providing customer service at the highest level, exemplifying the Keeneland Way. Always being mindful of the patron experience and going above and beyond to assist patrons. This position is part-time, working year-round for 2 days each week on Monday and Friday from 8:30am to 4:30pm. Must be available to work additional evening hours and weekends during race meets and horse sales.

Requirements

Must be able to utilize office equipment including computers, printers and telephones.
Must be able to navigate ticket software, email and other software systems.
Should be able to build rapport with patrons and co-workers.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic mathematical and cash-handling skills
Ability to accurately calculate fees, balances, and transactions
Strong numerical aptitude for ticket sales and payment processing
Proficient in handling monetary transactions and reconciling ticket totals
Ability to perform quick and accurate arithmetic in a fast-paced environment
Attention to detail with strong counting and reconciliation abilities
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Kentucky Horse Racing License is required for all track workers.
The employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to walk and reach with hands and arms.
The employee is occasionally required to stand; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Nice To Haves

experience utilizing a digital ticketing system preferred

Responsibilities

Serves as receptionist for the Ticket Office and Keeneland, greeting visitors, taking messages, etc.
Executes frontline public relations and ultimate customer service at all times to customers, patrons and vendors.
Operates telephone to receive incoming calls and to place out-going calls.
Possesses knowledge of Keeneland employees, their department, and their duties.
Maintains ability to recall various events, dates, meetings, and activities held at Keeneland and its locations.
Resolves situations that require quick decisions when those involved are unavailable.
Answers various general questions concerning Keeneland and Lexington area.
Receive Keeneland comments or requests. Log comment or request and disseminate to appropriate person or department for resolution of comment or request.
Performs a variety of clerical duties for all Keeneland department as needed.
Respond to general customer service emails as needed.
Answer general patron questions on ticket types, pricing and experience.
Assist with basic ticket functions such as taking payment, re-printing or refunding.
Assist with Will Call as needed and directed.
Review, assist and coach seasonal staff.
Contribute to a work environment that encourages teamwork and respect for coworkers.