Visitor Center Information Specialist

Pocono Mountains Visitors Bureau•Jim Thorpe, PA

15h•Onsite

About The Position

Promotes the Pocono Mountains region (the four counties: Monroe, Carbon, Pike, and Wayne) and informs individuals visiting the region of the activities and amenities the bureau’s members provide. This is a part-time position with 10-30 hours per week, based on business needs and on-call availability. The role requires weekend availability and involves an 8-hour day shift schedule, Monday to Friday, with potential for holiday work.

Requirements

High school diploma or equivalent
Knowledge of the Pocono region and its accommodations, things to do, restaurants, events/festivals, and other happenings in the four-county region (Wayne, Pike, Monroe, and Carbon counties).
Minimum three months of related experience in customer service
Ability to write, read, and understand instructions
Customer service skills
Strong interpersonal skills
Working knowledge of Microsoft applications
Good computer skills
Extensive knowledge of the Pocono Mountains region
Ability to lift 30 pounds

Nice To Haves

High school or equivalent (preferred)
Microsoft Office: 1 year (preferred)
Customer Service: 1 year (preferred)

Responsibilities

Greet and assist all visitors to the center with information (availability, reservations, things to do, places to dine) about the Pocono region.
Answer all incoming information calls and provide callers with information (availability, reservations, things to do, places to dine) about the Poconos and other tourism-related requests.
Understand and be knowledgeable on how to navigate the website, https://www.poconomountains.com/, and relay information to guests.
Read blogs and watch PTN and Pocono Mountains Magazine to learn more about member businesses and local offerings.
Understand and utilize the Kiosks located at each center; show guests how to navigate the platform and find information on the Poconos.
Enter partner referrals into partner database for referral tracking.
Prepare complete and accurate daily reports, including customer-served counts, and reservations, notation of visits from the commissioners and PMVB members (hotel, attractions).
Enter Pocono Mountains Magazine requests into consumer database.
Utilize Microsoft programs (Outlook, Word, Excel) for job related duties.
Restock brochures for guest and assist in acquiring brochures for the center. Ensure literature and product displays are neat, clean, and orderly.
Clean, tidy up, and organize center, including ensuring cleanliness outside/around the building (remove cobwebs and trash, ensure sidewalks and walking areas are clear of obstacles, etc.).
Clean and wipe-down the restrooms/high-touch surfaces (Kiosks, sinks, door handles, etc.).
Restock restrooms with soap, paper towels, toilet paper, etc. when needed.
Provide a completed checklist to the supervisor at the end of the day and notify of any issues when they arise.
Properly store literature and supplies in the Visitors Center stockroom.
Maintain up-to-date inventory of supplies and member literature.
Track supplies (toilet paper, paper towels, cleaning disinfectants, etc.) on a weekly basis and report needs to the PMVB accounting department.
Assist the public in emergency situations (document situation and report to management).
Maintain accurate statistics and reference material.
Perform other duties as assigned.