Information Center Manager

Associated Students, Inc•San Francisco, CA

2d•Onsite

About The Position

Provides information, advice, and guidance about events and services of AS and the Student Center. We always strive to provide answers to any SF State-related questions, city questions, transit questions, and anything else you can come up with. We also offer a location for purchasing Clipper Cards, room reservations, organization tabling and key check-in, lost and found, and a friendly place to help you plan your day. We also sell and reload Clipper Cards, a reloadable transit card.

Requirements

Must be a currently enrolled SFSU student with a minimum of 6 units for undergraduates or 4 units for graduates.
Prior cash register experience and customer service required
Available to be on-call for any issues that require immediate attention.
One year of supervisory experience include: interviewing, performance management, and discipline.
Knowledge of human resource management.
Strong knowledge of office management.
Ability to maintain a high level of accuracy in preparing and entering information.
Ability to solve problems.
Ability to take initiative.
Ability to work independently and meet deadlines.
Excellent interpersonal and team building skills.
Analytical, problem solving, and decision-making skills.
Effective communication skills: both verbal and listening.
Strong attention to detail and high level of accuracy.
Effective organization skills.
Strong computer competency: spreadsheets, word processing programs, memos, organizing meetings, and filing.
Strong time management.
Ability to work with minimal supervision.

Responsibilities

Hire, train, supervise, evaluate, and schedule all Information Desk staff.
Oversee general services and operations of the Information Desk such as: Lost and Found, publicity postings, transit information, general information, tabling and sales.
Maintain staff development and team building throughout the semester.
Responsible for gathering and disseminating campus, community, and Student Center Information
Liaison with Accounting Office for cash bag and ticket reconciliation.
Liaison with building departments, managers, and Information Desk Staff.
Attend regular meetings: manager, event preparation, and building operations meetings.
Responsible for updating, maintain, and enforcing Information Desk Policies.
Responsible for the presentation and ongoing development of the physical desk space.
Provide work status reports to supervisors regularly.
Must complete assigned manager training courses within first four months of employment
Other duties as assigned.