Information And Referral Coordinator

City of Miami•City of Miami, FL

About The Position

This role performs responsible clerical and field-based work involving referral coordination, placement activities, client engagement, and functional oversight of referral and outreach workflows supporting homeless outreach operations. The coordinator screens and assesses individuals for placement eligibility, maintains daily bed inventory, coordinates referrals and placements, and supports accurate documentation and service coordination. The role requires independent judgment in coordinating referrals, resolving placement issues, supporting workflow activities, and ensuring timely, accurate records. The position provides information and technical assistance on placement procedures and referral documentation; connects clients with community resources and supportive services based on their needs and program requirements; resolves service coordination and placement issues; and maintains client information in HMIS and other designated systems. Depending on the assigned department, employment may be subject to continued grant funding. Employees must be available for various shifts, including nights, holidays, and weekends. Candidates are subject to Level II background screening and may be screened through the Florida Clearinghouse.

Requirements

High school diploma or equivalent, plus two years of experience in service coordination, housing navigation, eligibility determination, or direct client services with the homeless population; alternatively, an equivalent combination of education beyond high school and at least six months of the required experience.
Valid driver's license from any state equivalent to a Florida Class E may be used at application; a Florida Class E or higher license must be presented before appointment and maintained throughout employment.
Submit required proof of education and a valid driver's license with the application.
Provide complete work experience details in the employment application; resumes will not be reviewed in place of the application.
Work various shifts, including nights, holidays, and weekends.
Pass a Level II background screening; screening through the Florida Clearinghouse may also be required.

Nice To Haves

Experience working with people experiencing homelessness or other vulnerable or underserved populations is preferred.
Experience in human services or healthcare support is desirable.

Responsibilities

Provide information and technical assistance regarding placement procedures, referral coordination, and documentation requirements.
Screen referred individuals for placement eligibility and appropriateness, and coordinate placements according to established procedures and available resources.
Maintain daily shelter and program bed inventory and ensure beds are allocated appropriately and equitably.
Coordinate referrals to community resources and supportive services based on assessed client needs and program requirements.
Provide service navigation guidance and explain referral processes, eligibility requirements, and available supportive service options.
Resolve service coordination, placement, and client service issues arising during field and office operations.
Review documentation for completeness and compliance with program eligibility and placement requirements.
Maintain current information about governmental and community-based service providers and resources.
Enter and maintain client information in HMIS and other designated systems according to procedures and data quality standards.
Prepare referral documentation, placement records, and operational reports related to service coordination.
Perform related work as required.