Information & Referral Specialist
About The Position
OCES is seeking an Information & Referral Specialist to provide consumers with information in response to service and eligibility inquiries. The role supports older adults and individuals with disabilities by promoting healthy, safe living and helping them remain active and engaged in their communities. The specialist assesses members’ health and functional status, develops community-based care plans and service packages, participates in creating Individual Care Plans, and helps determine members’ needs for institutional and community long-term care services. The position includes coordinating and monitoring appropriate services. It is based in a hybrid work environment involving home, office, and home visits, with a standard Monday–Friday workweek of 35 hours and some flexibility.
Requirements
- Passion for helping others and a desire to make a difference.
- Minimum of two years’ professional experience caring for people age 65 and older.
- Working knowledge of the social, emotional, and physical processes of aging.
- Ability to obtain personal information through interviews.
- Ability to gain and maintain the confidence of clients and their families.
- Ability to draw appropriate conclusions and make recommendations.
- Knowledge and skill necessary to work successfully within an interdisciplinary team.
- Excellent written and verbal communication skills.
- Excellent computer skills.
- Proficiency with Microsoft Office Suite or related software.
Nice To Haves
- Bachelor’s degree in social work or a related field is highly preferred.
- Current Social Work license (LSW) or higher is preferred.
- Current licensure, if appropriate.
Responsibilities
- Provide information to consumers in response to service and eligibility inquiries.
- Assess members’ health and functional status.
- Develop community-based care plans and related service packages.
- Participate in developing a member’s Individual Care Plan (ICP).
- Arrange, coordinate, and monitor the provision of appropriate services.
- Participate in determining a member’s need for institutional and community long-term care services.
Benefits
- Generous paid time off policies.
- Company-paid long-term disability insurance.
- Company-paid life insurance.
- 401(k) plan.
- Professional development opportunities.
- 35-hour workweek with some flexibility.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
