Information & Referral Specialist

Old Colony Elder Services•Brockton, MA

4d•Hybrid

About The Position

OCES is seeking an Information & Referral Specialist to provide consumers with information in response to service and eligibility inquiries. The position supports older adults and individuals with disabilities and helps promote healthy, safe living and independence in their communities. Work includes assessing members’ health and functional status, developing community-based care plans and service packages, contributing to Individual Care Plans, coordinating and monitoring services, and participating in decisions about long-term care needs.

Requirements

Minimum of two years’ professional experience in the care of people aged 65 and older.
Working knowledge of the social, emotional, and physical processes of aging.
Ability to obtain personal information through interviews.
Ability to gain and maintain the confidence of clients and their families.
Ability to draw appropriate conclusions and make recommendations.
Knowledge and skill necessary to work successfully within an interdisciplinary team.
Excellent written and verbal communication skills.
Excellent computer skills.
Proficiency with Microsoft Office Suite or related software.

Nice To Haves

Bachelor’s degree in social work or a related field is highly preferred.
Current Social Work license (LSW) or higher is preferred; current licensure if appropriate.

Responsibilities

Assess the health and functional status of members.
Develop community-based care plans and related service packages.
Participate in the development of a member’s Individual Care Plan (ICP).
Arrange, coordinate, and monitor the provision of appropriate services to members.
Participate in determining a member’s need for institutional and community long-term care services.
Provide consumers with information in response to service and eligibility inquiries.