Part Time Information and Assistance Specialist

Douglas County•Douglas County Superior, WI

8d•Hybrid

About The Position

The purpose of the Information & Assistance Specialist position is to provide the general public, but particularly adults who are either elderly, persons with intellectual/developmental disabilities, physical disabilities, mental illness, and/or substance use disorders, youth who are transitioning to the adult long-term care system, and their caregivers with information, referrals, and assistance in accessing a wide range of community resources. The position is located at the Aging and Disability Resource Center (ADRC) of Douglas County. Wage is based on the 2026 scale: $28.96 - $31.31 per hour. FLSA status: non-exempt. Part-time based on 16-18 hours per week. Ideal candidate has flexible availability Monday through Friday.

Requirements

Bachelor’s degree, preferably in a human services-related field, or a license to practice as a registered nurse in Wisconsin pursuant to Wis. Stat. § 441.06.
The equivalent of at least one year of full-time experience in a health or human services field working with older adults and/or adults with disabilities.
Qualified work experience may be paid or unpaid and may include internships, field placements, and volunteer work.
Must possess and maintain a valid driver’s license and access to reliable transportation.
Communicates clearly and effectively, both verbally and in writing, ensures understanding, and conveys information accurately.
Collaborates effectively with colleagues, contributes to group efforts, and fosters a cooperative and supportive work environment to achieve common goals.
Takes responsibility for actions and decisions, follows through on commitments, and ensures tasks are completed accurately and on time.
Takes proactive steps to address opportunities and challenges, shows a strong drive to achieve results, and goes above and beyond.
Makes informed and timely decisions, evaluates options thoroughly, and takes responsibility for outcomes.
Demonstrates a strong desire to achieve goals, seeks continuous improvement, and strives for excellence in all endeavors.
Identifies and addresses conflicts promptly, mediates disputes, and fosters a collaborative environment.
Demonstrates a strong awareness of safety protocols, promotes a safe work environment, and ensures compliance with safety regulations.
Shows tolerance for different perspectives, remains patient and open-minded, and fosters an inclusive environment.
Knowledge of community resources available to target populations served by the ADRC.
Knowledge of the warning signs of abuse, neglect, self-neglect, and financial exploitation and be able to identify customers who may be at risk.
Knowledge of and ability to demonstrate an understanding of cultural competence and diversity when providing services.
Knowledge of computers, computer programs and data entry.
Basic knowledge of Wisconsin’s Medicaid long-term care programs and their eligibility, requirements, and procedures.
Basic knowledge of customer service skills.
Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of open records laws.
Ability to perform detailed work accurately and independently in compliance with required timeframes.
Ability to establish and maintain effective working relationships with supervisors, coworkers, customers, providers and staff of other agencies.
Complete the necessary training to become certified in the administration of the Long-Term Care Functional Screen.
Complete any mandatory training in the ADRC’s Learning Management System; Structured interview; background investigation; reference check.

Nice To Haves

Knowledge of and/or experience with public benefits preferred.
Ability to travel to customers’ homes, when necessary.
Ability to attend and successfully complete training as required by the Wisconsin Department of Health Services (DHS) and the ADRC.

Responsibilities

Provides accurate and objective information relevant to the individual’s expressed need either via phone, office appointment or home visit.
Provides individualized counseling about the options available to meet long-term care needs based on individual goals, strengths, and preferences.
Provides follow-up services as needed to determine outcomes and to offer additional assistance as necessary.
Assists individuals in determining eligibility for publicly funded long-term care services by administering the Long-Term Care Functional (LTCFS).
Provide enrollment counseling to individuals determined eligible for publicly funded long-term care programs.
Provides outreach and community education to the general public and to the ADRC’s target populations.
Provides short term service coordination as needed.
Connects individuals to emergency resources in the community when a situation involving immediate risk is identified.
Provides advocacy on behalf of individuals served by the ADRC.
Assists in health promotion, prevention and early intervention programming.
Collects and records customer demographic information and encounters using the identified ADRC’s client tracking database.
Participate in mandatory department and unit trainings.
Performs other duties as required.