Information and Referral Specialist

Conduent • Baton Rouge, LA

2d • Hybrid

About The Position

Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources. This role involves completing assessments, managing calls, and providing accurate referrals to community services. The specialist will assess requestors' needs and research available resources to meet those needs.

Requirements

• Bachelor’s degree in the human services field.
• At least 1 year in social or human services, ideally with elderly or disabled adults.
• Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services.
• Understanding of medical and developmental disability terminology.
• Ability to maintain strict confidentiality, work independently, and remain composed under pressure.
• Proficiency in Microsoft Office (MS Office).

Nice To Haves

• Additional experience in social/human services with elderly or disabled adults.
• In-depth knowledge of OAAS, Medicaid programs, and related services.

Responsibilities

• Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage inbound and outbound calls with professionalism and empathy.
• Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.
• Assess requestors’ needs and research available resources to meet those needs.

Benefits

• Health and Welfare Benefits
• Retirement Savings
• Employee Discounts
• Career Growth Opportunities
• Paid Training
• Paid time off
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level