Informatics Support Technician - Des Moines, IA

UIOWA • Iowa City, IA

1d • Onsite

About The Position

The Informatics Support Technician is a foundational clinical informatics position providing hands-on support to clinicians and staff across the University of Iowa Health Care enterprise. The role works directly with end users to support electronic health record workflows, troubleshoot day-to-day issues, reinforce standard practices, and promote safe, quality care. It combines clinical experience, developing technical knowledge, sound judgment, and strong communication skills. The position supports University of Iowa Health Care departments and staff in the Des Moines area and central Iowa and is based on-site in Des Moines and surrounding areas.

The technician supports clinician onboarding, education, workflow guidance, and personalization; provides real-time, elbow-to-elbow assistance; and partners with clinicians, informatics teams, and technical support teams to address workflow concerns and identify possible system solutions. The role also supports go-lives, implementations, workflow optimization, quality initiatives, and ongoing professional learning. The employee obtains and maintains Epic certification(s).

Requirements

• Bachelor's degree in a health-related field, or an equivalent combination of education and experience.
• At least 1 year of experience within the last 5 years in a clinical role in a complex health care environment, such as a large medical center/system or teaching hospital.
• Ability to provide and accept ideas and suggestions constructively and helpfully.
• Experience training or providing elbow support to others in a variety of formats.
• Excellent verbal, written, and presentation communication skills.
• Proven ability to communicate effectively with technical and non-technical staff.
• Proficiency with Microsoft Suite products, such as Outlook, Word, Teams, OneNote, and Co-Pilot.
• Licensure or certification in the state of Iowa, or equivalent for the clinical profession.
• Driver's license and ability to meet UI Fleet Safety Standards.

Nice To Haves

• Clinical practice experience at an academic medical center.
• Experience using Epic in an ambulatory or hospital setting.
• Experience translating customer requirements into system design specifications.
• Ability to assess learning needs and match them to effective education methods.
• Previous experience providing 24x7 on-call technical support.

Responsibilities

• Support new clinician onboarding, including system education, workflow guidance, and personalization.
• Educate clinicians on system functionality, workflow efficiencies, tips, and best practices.
• Partner with clinicians, informatics teams, and technical support teams to address workflow concerns and identify potential system solutions.
• Provide onsite and elbow-to-elbow support in real-time clinical environments.
• Participate in quality initiatives for safe and effective care delivery.
• Serve as an ongoing resource for clinicians as technology, tools, and clinical workflows evolve.
• Obtain and maintain Epic certification(s).
• Develop and share educational resources, quick tips, and workflow guidance.
• Provide hands-on support during go-lives, implementations, and workflow optimizations.
• Communicate effectively with technical and non-technical staff through all methods of communication.
• Answer questions and troubleshoot clinical workflow and technology-related issues.
• Identify opportunities to improve workflows and make technology easier and more efficient for end users.
• Identify professional development opportunities and encourage continuous learning.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• The University of Iowa offers a generous benefits package; complete benefits information is available through the referenced University benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level