Informatics Specialist - Community Connect Iowa

University of Iowa • Iowa City, IA

1d • Hybrid

About The Position

The Informatics Specialist is an expert clinician who supports safe, high-quality care through advanced clinical and policy knowledge, sound judgment, clinical competency, and technical proficiency with clinical information system applications and workflows. The role supports timely, compliant documentation and ongoing professional development and competency validation for the Community Connect Iowa (CCI) program and its staff.

This position translates clinical practice and requirements into electronic health information system designs, workflows, and customizations. It collaborates with CCI site-based informatics staff, clinicians, clinical leaders, local access and revenue end users, technical staff, IT project managers, and vendors to identify needs, develop and optimize tools, test changes, resolve issues, and support site implementations throughout the project lifecycle. The role also provides demonstrations, education, and go-live support onsite at CCI locations and virtually, and may travel to CCI sites.

The position is eligible for hybrid work within Iowa and requires a work arrangement form at the start of employment. Work arrangements are reviewed annually and must comply with the university’s remote work and employee travel policies. The position is regular, Professional and Scientific staff, and listed at 100% time. A bachelor’s degree in a health-related field or equivalent education and experience is required, along with relevant clinical and clinical information system implementation experience. Applicants must hold an Iowa Registered Nurse license or equivalent licensure for their clinical profession. The University of Iowa offers 24 days of paid vacation per year to start and paid sick leave, with further benefits information available from the university.

Requirements

• Bachelor’s degree in a health-related field, or an equivalent combination of education and experience.
• 3–5 years of clinical-role experience within the last 5 years in a complex healthcare environment, such as a large healthcare system or teaching hospital.
• 1–3 years of experience within the last 5 years contributing to a clinical information system implementation cycle, such as design, workflow analysis, build, training, implementation, and support in an ambulatory or hospital setting.
• Ability to lead change in a complex healthcare environment and promote understanding and effective use of information technology across departments.
• Experience authoring training materials and leading training sessions in a variety of formats.
• Excellent verbal, written, and presentation communication skills, including the ability to communicate effectively with technical and non-technical staff.
• Proficiency with Microsoft products such as Outlook, Teams, Word, Excel, and OneNote.
• Experience working independently with a strong focus on customer service.
• Licensure as a Registered Nurse in Iowa, or equivalent licensure for the clinical profession.
• Professional job-related experience fostering or promoting a welcoming and respectful work or academic environment.
• Ability to manage a successful transition from current to desired culture, practices, structure, and organizational environment.
• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
• Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters.

Nice To Haves

• Clinical practice experience at an academic medical center.
• Master’s-level preparation or working toward a master’s degree, with clinical specialist or management coursework.
• Experience using Epic in an ambulatory or hospital setting.
• Experience translating customer requirements into system design specifications.
• Ability to assess learning needs and match them to effective education methods.
• Professional-level certification.
• Previous experience providing 24x7 on-call support.

Responsibilities

• Collaborate with CCI site-based informatics staff to identify and prioritize EHR and IT needs in partnership with nurses, unit staff, and clinical leaders.
• Guide physicians, advanced practice providers, nursing personnel, and clerical staff in translating clinical practice into electronic health information systems and more efficient workflows.
• Support the design and setup of EHR functionality, including orders, order sets, Smart Tools, note templates, clinical decision support, and questionnaires.
• Collaborate with CCI informatics staff and local access and revenue end users to develop, optimize, and implement technology and tools that support efficient workflows.
• Translate clinical requirements into system design, workflow customization, data collection, and database builds.
• Guide content builds and assist technical staff in creating and customizing applications.
• Develop sample input data and test system changes for usability, performance, and standards compliance; verify results with informatics staff, clinicians, and IT project managers.
• Obtain and maintain Epic certification(s).
• Serve as a clinical liaison among technical staff, clinicians, and vendors to identify, track, troubleshoot, and resolve installation issues and other concerns.
• Maintain documentation of assigned project requirements and design decisions.
• Provide one-on-one and small-group demonstrations and go-live support, both onsite at CCI locations and virtually.
• Research and recommend incorporating new functionality into clinical practice.
• Collect and analyze user feedback and identify revisions and enhancements.
• Mentor staff and student employees in areas of expertise, and identify professional development opportunities that encourage continuous learning.
• Collaborate with CCI leadership to prioritize requests and support new site implementations through discovery, design, testing, implementation, and ongoing support.
• Travel to CCI site locations to support discovery, education, implementation, and ongoing support.
• Support HCIS’s provision of information and communication systems and technology that facilitate quality patient care, medical education, research, communication, and technology innovation.
• Help foster a positive, productive, and rewarding environment for information technology and communication staff.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• Generous benefits package; full details are available through the University of Iowa benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level