Industrial IT Support Specialist

Base Power Company•Austin, TX

7d•Onsite

About The Position

Base is seeking a hands-on, customer-focused IT Support Specialist for its factory IT team. The role supports the flagship battery factory and warehouse network, serving as the first point of contact for factory and warehouse IT issues through ticketing and in-person support. Work takes place directly on the production floor and includes maintaining technology whose failure could interrupt production. This is a designated second-shift role, Monday through Friday, from 3 p.m. to 12 a.m. The assigned shift may change as team coverage needs evolve. Periodic travel to Base facilities in Texas and, as the company expands, other states is required. The role primarily supports factory and warehouse operations and may also provide IT support to the broader company. Base’s small, growing IT team has broad ownership across security, networking, OT, and site IT, with new locations launching multiple times a year. The responsibilities may expand or change with business needs. Base works in person and describes its environment as fast-paced, with shifting priorities.

Requirements

At least 1 year of IT support or help desk experience.
Administration experience with common workplace tools such as Google Workspace, Slack, Okta, Microsoft 365, and Zoom, and ticketing systems such as Jira.
Technical troubleshooting experience with Windows and Mac devices.
Working knowledge of networking fundamentals, including Wi-Fi, switches, VLANs, DHCP, and static IPs.
Strong communication and interpersonal skills, including the ability to support employees at all levels and serve as an approachable IT resource on the production floor.
Strong organizational and time-management skills, including the ability to independently manage a ticket queue, prioritize competing requests, and handle in-person walk-ups.
Ability to create clear technical documentation and self-service guides.
Valid driver’s license.

Nice To Haves

Experience in a manufacturing, warehouse, or logistics environment.
Hands-on experience deploying, calibrating, tuning print quality, and performing basic maintenance on Zebra scanners and printers.
Familiarity with ZPL, ZDNA, and managed device fleets (MDM).

Responsibilities

Provide hands-on technical support for factory and warehouse laptops, workstations, handheld scanners, label printers, kiosks, time clocks, badge printers, and production-adjacent systems.
Deploy, configure, and maintain Zebra hardware across locations, including wireless barcode scanners, charging docks, and thermal transfer label printers.
Calibrate printers, troubleshoot print quality, perform preventive maintenance, and partner with manufacturing on label and ribbon selection.
Manage the IT ticket queue through Jira Service Management and support requests via chat, email, and in-person channels, prioritizing based on operational impact.
Own employee onboarding and offboarding, including laptop and scanner provisioning, badges, SIM cards, account access, and device returns or wipes.
Troubleshoot basic network and connectivity issues in factory and warehouse environments, including Wi-Fi, switches, access points, and printer connectivity.
Partner with Manufacturing Engineering to resolve IT issues affecting production across both shifts.
Maintain IT asset inventory, spare-parts stock, and software license and access audits.
Develop technical documentation, self-service troubleshooting resources, and IT procedures, and identify opportunities to improve ticketing workflows.
Travel periodically to company facilities in Texas and, as the company expands, other states.
Provide IT support to the broader company as needed.