Industrial Engineer Supervisor | Flex Location)

UPS•Forest Park, NY

About The Position

The Global Freight Forwarding (GFF) NAAF Linehaul Network Supervisor oversees daily planning, execution, and optimization of the North American Air Freight (NAAF) linehaul transportation network. The role works with engineering departments to develop and deploy approved operational processes and best practices, improves service reliability and production performance through technology initiatives, and ensures operations use cost-effective solutions. It also provides project management support for complex internal and external customer projects and trains operations staff on newly developed processes and standards. The position supports operations across multiple states and shifts, using multiple systems and process models to provide tools, training, and assistance. It identifies, documents, implements, and shares best practices across regions. The role may supervise others and promotes UPS values of business integrity, customer responsiveness, teamwork, and shareholder value. The position may be based in Louisville, Chicago, JFK, Atlanta, or DFW.

Requirements

5+ years of experience in industrial engineering, freight forwarding, or air cargo, with knowledge of supply chain logistics operations.
Experience in network modeling, forecasting, and capacity planning.
Experience driving cost, service, and contractual performance.
Advanced Microsoft Excel skills.
Advanced analytical, problem-solving, and critical-thinking skills.
Strong written and verbal communication skills.
Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, Transportation, or a related field is preferred.
Experience with Power BI, Domo, or similar reporting tools is preferred.

Responsibilities

Analyze lane utilization and transportation costs to optimize network schedules and carrier performance, resolve service failures and capacity constraints, and eliminate routing disruptions.
Recommend lane additions, eliminations, consolidations, and frequency changes.
Support network redesign, rebids, and transportation optimization initiatives.
Work with U.S. operations on gateway and hub staffing and capacity planning.
Coordinate contingency plans for weather events, volume surges, and operational disruptions.
Use transportation and operational data to identify trends and opportunities.
Partner with Operations and cross-functional teams to drive cost discipline and implement sustainable corrective actions that improve end-to-end service.
Ensure solutions meet contractual KPIs, service expectations, and profitability targets.
Support operations in implementing and piloting innovative tools and technologies.
Ensure adherence to UPS policies, procedures, and client requirements.
Develop, implement, and deploy approved operational processes and best practices with engineering departments.
Train operations staff on newly developed processes and standards and support post-implementation success and continued improvement.
Identify, document, implement, and share best practices with other regions.
Provide project management support for complex internal and external customer projects.
Provide tools, training, and assistance to operations across multiple states and shifts; may supervise others.