Indoor Operations Lead

Spirit Mountain•Duluth, MN

About The Position

The Indoor Operations Lead Attendant oversees and enhances guest services, including ticket sales for ski operations and amusement parks, customer service in the ski shop, and rental desk operations. The role involves team leadership, providing superior guest service, and managing departmental operations efficiently. The position is full-time, hourly, non-exempt, and union-represented, with a pay rate of $20.33 per hour. The internal application deadline is November 13, 2026.

Requirements

Must be able to read, write, and speak English fluently.
Must possess adequate sight and hearing, or use prosthetic devices that enable these senses to function adequately.
Must be able to make independent decisions based on standard policies and procedures and use good judgment in day-to-day activities.
Must be reliable and flexible, with the ability to work nights and weekends.
Must be at least 18 years old.
Must be able to work with frequent interruptions and imposed deadlines.
Must have problem-solving skills.
At least one year of directly related experience is required; internal and external experience may be combined.
Must be able to remain on their feet and lift, bend, and stoop for extended periods.
Must be able to lift up to 25 pounds.

Nice To Haves

Familiarity with Spirit Mountain operations during winter and summer seasons.
At least one year of supervisory experience.
Valid Class D driver's license and an acceptable driving record for use of a company vehicle.
Three years of directly related or equivalent experience in Lift Operations, Adventure Park Operations, and summer and winter mountain operations; experience in multiple areas may be combined.

Responsibilities

Perform sales transactions using a cash register and computer.
Answer customer questions by telephone, email, and in person.
Maintain inventory, account for cash, and maintain daily business transactions.
Provide customers with appropriately maintained, sized, and fitted snowboards, skis, and poles in a safety-conscious manner.
Educate customers on safe equipment use by following Spirit Mountain training information.
Perform equipment and facility maintenance, including building and grounds maintenance.
Maintain the cleanliness of the facility and grounds, including garbage removal, vacuuming, sweeping and mopping floors, dusting, restroom cleaning, wiping walls, window cleaning, and banquet and event cleanup.
Perform assigned duties and light maintenance and cleaning of the work area.
Provide excellent customer service, promote a friendly and upbeat customer experience, and interact with customers to ensure positive experiences.
Troubleshoot issues using critical thinking skills.
Attend work as scheduled.
Monitor maintenance and repair needs.
Establish and maintain favorable working relationships with fellow employees and the general public.
Work autonomously.
Assist in training new co-workers.
Assist other departments as needed.