Indoor Operations Lead

SPIRIT MOUNTAIN•Duluth, MN

About The Position

The Indoor Operations Lead Attendant oversees and enhances guest services for ski operations and amusement parks, including ticket sales, customer service in the ski shop, and rental desk operations. The position emphasizes team leadership, excellent guest service, and efficient management of departmental operations. Responsibilities also include equipment and facility maintenance, cleaning, customer support, and assisting with training and departmental needs.

Requirements

Read, write, and speak English fluently.
Possess adequate sight and hearing, or use prosthetic devices that enable these senses to function adequately.
Make independent decisions based on standard policies and procedures and use good judgment in day-to-day activities.
Be reliable and flexible, with the ability to work nights and weekends.
Be at least 18 years of age.
Work with frequent interruptions and imposed deadlines.
Use problem-solving skills.
Have at least 1 year of directly related experience; internal and external experience may be combined.

Nice To Haves

Familiarity with Spirit Mountain operations in winter and summer.
At least one year of supervisory experience.
Valid Class D driver's license and an acceptable driving record for company vehicle use.
Three years of directly related or equivalent experience in Lift Operations, Adventure Park Operations, and summer and winter mountain operations; internal and external experience in multiple areas may be combined.

Responsibilities

Perform sales transactions using a cash register and computer.
Answer customer questions by telephone, email, and in person.
Maintain inventory, account for cash, and maintain daily business transactions.
Provide customers with appropriately maintained, sized, and fitted snowboards, skis, and poles in a safety-conscious manner.
Educate customers on safe equipment use by following Spirit Mountain training information.
Perform equipment and facility maintenance, including building and grounds maintenance.
Clean the facility and grounds, including garbage removal, vacuuming, sweeping and mopping floors, dusting, cleaning restrooms, wiping walls, cleaning windows, and banquet and event cleanup.
Perform assigned duties and light maintenance and cleaning of the work area.
Provide great customer service and promote a friendly, upbeat customer experience.
Troubleshoot issues using critical thinking skills.
Attend work as scheduled and interact with customers to ensure positive experiences.
Monitor for maintenance and repair needs.
Establish and maintain favorable working relationships with fellow employees and the general public.
Work autonomously.
Assist in training new co-workers.
Assist other departments as needed.