The Individual Support Coordinator (ISC) plays a vital role in the interdisciplinary team and the support services provided to each person. The ISC provides continuous, active involvement in implementing each individual’s Service Plan based on their strengths and assessed needs, and oversees supports and services for individuals on their caseload. The role monitors and documents program execution, serves as a liaison for the Program Director, oversees incident-reporting procedures, and monitors program logs and documentation. The ISC models appropriate behavior and interactions for staff and clients, participates in mandatory staff meetings, communicates relevant issues to the Program Director and staff, coordinates supports, services, and activities when appropriate, and recommends ongoing process improvements. The ISC maintains communication with staff and observes them to monitor program strengths and weaknesses. The position requires knowledge of developmental disabilities and local county reporting procedures, as well as the ability to support effective ongoing operations of developmental disability services and provide supervision. The ISC coordinates transportation needs with the Transportation Coordinator and Program Director, collects daily attendance information, ensures meaningful programming is scheduled and facilitated, and reviews documentation for timely completion and accuracy. Documentation includes transportation, billing, and individual program records. The ISC collects, reviews, and submits unusual incident reports; assesses risks to individuals’ health and safety; and ensures appropriate notification and action plans are implemented and reported to the Program Director. The ISC contributes to and presents at weekly staff meetings, models company guidelines concerning confidentiality, people-first language, empowerment, and fair treatment, and builds professional community relationships to support program planning. The role also requires maintaining current training and certifications, participating in personal and professional development, working independently with minimal supervision, and performing other related duties as requested or necessary. The listed functions are not a complete description of all work requirements and expectations.
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Job Type
Full-time
Career Level
Mid Level