Individual Giving Intern

UNHCR, the UN Refugee Agency • Toronto, ON

2d • Remote

About The Position

The Donor Care Intern supports the Donor Care team in delivering exceptional service to donors and strengthening long-term relationships. This role assists with responding to donor inquiries, processing donations, maintaining accurate records in the CRM system, and supporting acknowledgment and stewardship activities. The intern may also help prepare donor communications, generate reports, and contribute to special projects that enhance the donor experience.

Requirements

• University degree or college degree in progress (completed at least 2 years of Study) or completed within the last 24 months required.
• Strong attention to detail
• Excellent oral and written communications skills
• Ability to work quickly and efficiently under deadlines.
• Ability to work independently as well as part of a team.
• Good computer skills, in particular Microsoft Word, Excel and PowerPoint
• Fluency in written and spoken English.

Nice To Haves

• A Degree in Communications, Marketing or International Development is an asset.
• Knowledge of or experience in database entry/management an asset
• French language skills are a strong asset.

Responsibilities

• Creating and updating donation pages, advocacy pages and other landing pages to improve appearance, conversion rates and tracking.
• Assist the digital team in stewarding donors and supporters, including preparing and sending emails.
• Collaborate with team to develop new creative for digital ads, direct mail and television. Help write campaign briefs to share with existing agencies.
• Assist with researching and analyzing data for all fundraising and marketing efforts. Pull information for a variety of sources in order to report on the effectiveness of our marketing and communication materials.
• Research current market trends and scope new vendors for donor acquisition program. Present ongoing learnings and recommendations to team.
• Helping with general administrative work and other tasks as requested.
• Participate in training sessions, team meetings, and workshops.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED