Indirect Loan Processor (Bi-Lingual English/Spanish)
About The Position
Space Coast Credit Union is hiring a bilingual English/Spanish Indirect Loan Processor for its Melbourne Headquarters Loan Processing Department. The role supports timely and accurate funding for members and prospective members financing vehicles through participating automobile, motorcycle, boat, and RV dealerships. The processor reviews dealer loan packages, updates application information, supports membership account opening, and helps ensure loans and dealer reserves are disbursed within established service-level agreements. The position offers a hybrid schedule, with the option to work from home up to three days per week and two days per week required in the office. The regular schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m.; availability during department operating hours of 8:00 a.m. to 7:00 p.m. is required. Rotating Saturday shifts are 9:00 a.m. to 3:00 p.m.
Requirements
- High school diploma or equivalent.
- 1–3 years of customer service experience.
- Bilingual English/Spanish proficiency.
- Ability to communicate effectively with internal and external contacts, navigate moderately complex or sensitive discussions, and resolve problems in stressful situations.
- Self-motivated and dependable, with the ability to solve problems independently with minimal supervision.
Responsibilities
- Review indirect loan packages from dealer partners for completeness and accuracy before loan issuance and dealer payment; submit applications to Underwriting as needed.
- Update application information to reflect received loan documents and verified data.
- Follow up on incomplete applications and support the return or decline of applications that miss completion deadlines.
- Determine SCCU membership eligibility and open new membership accounts for qualified applicants.
- Partner with Indirect Processing and Indirect Lending teams to resolve issues and fund applications within established service-level agreements.
- Respond to indirect loan inquiries from dealer partners, members, and SCCU Team Members, escalating complex matters when appropriate.
Benefits
- Eligible for a 3% annual ONE SCCU bonus opportunity.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- SCCU-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Discounted rates on loans and credit cards, and no-fee SCCU accounts.
- Hybrid and flexible schedule options.
- On-the-job training and opportunities for internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
