TN Independence Coach (MAPS Case Manager) (35057)

ST JOHNS COMMUNITY SERVICES•Dickson, TN

20h•Hybrid

About The Position

The Independence Coach is a Case Manager position providing a combination of remote and face-to-face clinical support and interventions toward independence. These interventions include the use of Technology as appropriate toward individuals’ goals and needs. This includes having an advanced knowledge of the philosophy behind Remote Supports and the use of Enabling Technology to achieve self-directed lives, as well as effective clinical skills including an understanding of Motivational, Interviewing, Person-Centered Care, Trauma Informed Care, Maslow's Hierarchy of needs, and "Warm-Handoff" linkage services. Must have effective communication and team-work abilities.

Requirements

Obtain and maintain SHIFT credentialing as ETIS.
Associate degree in related field, Bachelors preferred.
Experience supporting people with disabilities and/ or Mental Health Issues.
Obtain a valid health certificate to meet current funding authority requirements as required.
Having a valid state-issued driver’s license with a current driving record in good standing is required.
Vehicle Insurance
Meet SJCS and the funding authority requirement of criminal background and record checks.
Work requires no unusual demand for physical effort except the normal risks or discomforts, requiring special safety precautions for operating a motor vehicle.
Exposure to aggressive human behavior.
Ability to lift up to 30 pounds.
Travel up to 30%.
Travel to Martin and Jackson, TN 3 to 4 times per year

Nice To Haves

Compassion: Genuinely cares about people, is available and ready to help, is sympathetic to the plight of others, and demonstrates real empathy with the joys and pains of others
Approachability: Is easy to approach and talk to, spends the extra effort to put others at ease, can be warm, pleasant and gracious, is sensitive and patient with the interpersonal anxiety of others; builds rapport well, is a good listener, is an early knower, getting informal and incomplete information in time to do something about it.
Patience: Is tolerant with people and processes, listens and checks before acting, tries to understand people and data before making judgements and acting, waits for others to catch up before acting, sensitive to due process and proper pacing, follows established processes.
Composure: Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted to hold things together during tough times, can manage stress, is not knocked off balance by the unexpected, doesn’t show frustration when resisted or blocked, is a settling influence in crisis
Dealing with ambiguity: Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, is not upset when things are up in the air, does not have to finish things before moving on, can comfortability handle risk and uncertainty.
Ethics and Values – Adheres to appropriate and effective set of DSP core values during both good and tough times, acts in line with those values.
Interpersonal Savvy – Relates well to all kinds of people, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact.
Organizing – Can marshal resources to get things done effectively and efficiently.

Responsibilities

Provide remote and direct assistance across multiple locations to people living independently.
Provide quality oversight and remote support to persons receiving Enabling Technology Support
Provide remote and direct Support to people towards living a self-directed life.
Responsible for documentation related to Support as it occurs in Therap, and other reporting tools based on program requirements.
Utilize person-centered philosophies.
Responsible for implementation of the Individual Support Plan.
Maintain relationships with the persons being supported.
Complete clinical and technology assessments and design individualized care plans that meet the individuals’ unique needs and preferences.
Develop a housing plan.
Attend roundtables, case conferences and other meetings/ activities toward effective collaboration with community partners, and support network.
Assist individuals in moving into safe, meaningful housing.
Provide linkage for individuals to local services and resources for which they are interested, in need and entitled.
Track, manage and report all milestones and service plan performance as required by the project.
Provide wrap-around services to assure housing stability including: life skills training, counseling services, housing outreach, and connections to health, mental health, and employment assistance to achieve their goals.
Strong interpersonal and team-working abilities.
Ability to multi-task and solve problems quickly.
Support the organization’s mission, vision, philosophy, and person-centered practices.
Exercise necessary cost control measures.
Maintain positive internal and external communications.
Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
Plan and organize work effectively and ensure its completion.
Demonstrate reliability by arriving at work on time and utilizing effective time management skills.
Demonstrate and promote a collaborative approach.
Always represent the organization professionally.
Demonstrate initiative and strive to continually improve processes and relationships.
Follow all St. John’s Community Services rules, policies, and procedures as well as any applicable laws and standards.