Income Maintenance Supervisor II
About The Position
Alamance County DSS is seeking a motivated, compassionate Economic Services Supervisor to lead a team of caseworkers and oversee a unit that determines eligibility for the Family and Children’s Medicaid program. The supervisor ensures program accuracy and efficiency while helping community members access support and resources. The role includes planning and directing daily operations, developing staff, reviewing work, and collaborating with agencies to improve service to individuals and families. All DSS positions may be reallocated based on funding, agency needs, and client population. Employees may be required to work during emergencies or disasters and may be required to staff a shelter overnight. At least one position is time-limited and contingent on county, state, and federal funding. Work is performed in a standard office environment. Employees are frequently subject to working with agitated clients, heavy workloads, and compressed time frames.
Requirements
- Three years of experience as a caseworker or investigator in an Economic Services program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
- Valid North Carolina driver’s license.
- Strong knowledge of income maintenance programs and eligibility processes.
- Familiarity with DSS manuals, forms, and regulations.
- Understanding of challenges facing disadvantaged populations.
- Awareness of available community resources and related programs.
- Problem-solving, reasoning, and organizational skills.
- Ability to lead with empathy, clarity, and accountability.
- Effective written and verbal communication skills.
- Competencies include accountability, accuracy, advocacy, analytical thinking, concentration, conflict management, customer orientation, ethical conduct, honesty and integrity, investigative ability, sound judgment, leadership, multitasking, problem solving, relationship building, safety awareness, and time management.
Nice To Haves
- Specific knowledge of Medicaid.
- One year of supervisory experience.
Responsibilities
- Plan, organize, and direct daily operations to support high-quality service.
- Train and mentor staff and set clear work standards.
- Review staff work, provide feedback, and lead performance evaluations.
- Analyze workflow and caseloads to improve efficiency and outcomes.
- Collaborate with internal and external agencies to connect clients with resources.
- Oversee a unit determining eligibility for the Family and Children’s Medicaid program.
- Work during emergency or disaster situations as required and, when required, staff a shelter overnight.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
