Income Maintenance Supervisor II (Adult Medicaid)

Stanly County•Albemarle, NC

About The Position

Supervises the Adult Medicaid eligibility unit of Income Maintenance Caseworkers who determine and redetermine eligibility for Adult Medicaid programs and the Special Assistance program. The position plans, directs, supervises, and participates in delivering income maintenance programs and services, and may perform caseworker functions such as initial determinations, processing, and recertifications. The supervisor is responsible for daily team operations, including meeting state performance measures, supervising personnel, assigning and reviewing work, training staff, and completing agency and state reports. The role involves considerable public contact with clients from diverse socioeconomic backgrounds. Eligibility decisions must be accurate and timely to meet federal and state requirements. Additional hours beyond the normal work schedule may be required due to workload fluctuations and demands. The work is governed by changing federal, state, and county laws, policies, regulations, procedures, and court decisions. The supervisor must stay current on eligibility rules, related programs, and information technology used to access and verify applicant information and process applications and recertifications, at a level sufficient to train staff and answer their questions. Starting salary is $51,016 or DOQ.

Requirements

Three years of experience as an Income Maintenance Caseworker or Investigator in an Income Maintenance Program, or an equivalent combination of training or experience.
Thorough knowledge of the assigned program area and federal, state, and county rules and regulations governing eligibility for assistance programs.
Ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures.
Knowledge of eligibility principles, techniques, and practices and their application to casework.
Knowledge of agency and community programs and services.
Knowledge of supervisory principles and practices, including leadership, motivation, communication, mentoring, performance coaching, and evaluation.
Working knowledge of standard office procedures, practices, and equipment.
Ability to instruct, organize, supervise, direct, and evaluate subordinate staff.
Ability to resolve conflict and provide mediation; tolerate high-stress situations; assess situations and make appropriate decisions.
Skill using office machines, computers, applicable software, and typing.
Skill in collaborative conflict resolution, teamwork, and customer service.
Ability to prioritize work and complete required tasks within structured time limits.
Ability to perform mathematical reasoning and computations accurately and efficiently.
Ability to prepare and maintain accurate records and reports.
Ability to communicate effectively orally and in writing with people of varied social, economic, cultural, and educational backgrounds, while maintaining composure in difficult situations.
Ability to attend work regularly and establish and maintain effective working relationships with employees, community and state agencies, the public, and other governmental organizations.
Ability to work effectively, tactfully, and courteously with the public and other governmental organizations.

Nice To Haves

One year of supervisory experience.

Responsibilities

Plan, direct, supervise, and participate in the delivery of income maintenance programs and services.
Supervise income maintenance caseworkers and/or support staff; train staff, review casework, and evaluate performance.
Review and approve timesheets, day sheets, leave requests, and various reports.
Recommend employment actions, including hiring, promotions, demotions, disciplinary actions, and dismissals.
Assign cases and balance workloads among direct reports.
Implement changes to work procedures and processes to meet program demands and client needs.
Provide management with input and recommendations on program or division goals, objectives, procedures, processes, and administrative and budget issues.
Interpret, provide guidance on, and enforce regulations, policies, and procedures to ensure compliance.
Assist staff in resolving difficult or unusual client and case situations.
Conduct team meetings and individual conferences.
Prepare local hearing summaries and/or serve as the local contact for state audits, as needed.
Support divisional and agency goals and objectives and participate in divisional long-range planning.
Prepare and maintain records, files, and reports while protecting confidentiality.
Ensure the team meets state performance measures and completes agency and state reports.
Maintain current knowledge of eligibility rules, programs, and related information technology to train and support team members.