Income Maintenance Supervisor

Onslow County•Jacksonville, NC

About The Position

Performs difficult administrative and technical work supervising employees who determine and/or re-determine applicants' and/or clients' eligibility for one of the income maintenance programs (intake, processing and review functions), and may also provide administrative and technical supervision to employees who review these cases for accuracy and/or quality review purposes and/or related work as apparent or assigned. Work is performed under the moderate supervision of the Income Maintenance Program Manager. Continuous supervision is exercised over Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators. This position is over one of the Food and Nutrition Services/Energy units. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Requirements

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility.
Considerable knowledge of the use of income maintenance manuals, forms, and documents used in determining eligibility for all program areas.
Considerable knowledge of needs, problems, and attitudes of disadvantaged persons.
General knowledge of all agency and community programs and services which could affect clients/applicants.
Good mathematical, reasoning, and computational skills.
Ability to instruct, organize, direct, and supervise lower level employees.
Ability to learn basic supervisory/management skills.
Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations.
Ability to present information orally and in written form.
High school diploma or GED

Nice To Haves

Associates/Technical degree preferred
Considerable experience as an Income Maintenance Caseworker

Responsibilities

Responsible for the supervision of Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators who are involved in the intake, processing, and review of applications and recertifications to determine eligibility and accuracy for programs in the Economic Services division of the Department of Social Services which include: Food and Nutrition Services, Work First Family Assistance, Medicaid, Long Term Care (LTC), Community Alternatives Program (CAP), Special Assistance (SA), Child Care, Low Income Energy Assistance, Crisis Intervention.
Plan short and long-range work operations, priorities, and goals within income maintenance casework units and/or the units assigned to review or investigate income maintenance workload.
Assign and balance workloads within units to coordinate workflow; develops procedures and recommends minor organizational changes to improve efficiency.
Provide on-the-job training for Income Maintenance Caseworkers, Income Maintenance Specialized Caseworkers and/or Program Integrity Investigators; conducts training needs assessments; arrange for employees to attend job-related training.
Ensure all Income Maintenance Caseworkers and/or Program Integrity Investigators adhere to Federal and State standards regarding the quality of work required to process income maintenance cases.
Coordinate all federal, state and county audits in Economic Services eligibility programs.
Review and recommend agency standards for income maintenance programs.
Evaluate staff performance and make recommendations regarding personnel action, counsel staff regarding performance and employee personnel policies.
Performs assigned functions as a Disaster Ready Team (DRT) member.
Performs related work as required.