Income Maintenance Supervisor II

Stanly County • Albemarle, NC

2d • Onsite

About The Position

An employee in this classification plans, directs, supervises, and participates in the delivery of income maintenance programs and services. The supervisor is responsible for the team’s daily operations, including ensuring that all state performance measures are met, supervising personnel, assigning work, reviewing work accuracy, training staff, and completing agency and state reports. Considerable public contact is involved in working with clients from diverse socio-economic backgrounds. Accurate and timely eligibility determinations are required to meet federal and state deadlines and rules. Additional work hours beyond the normal work schedule may be required to meet workload fluctuations and demands. Work is governed by a variety of federal, state, and county court decisions, laws, policies, regulations, and procedures that are continually updated. Supervisors must maintain knowledge and remain up to date on eligibility and related rules and guidelines, including state and local eligibility programs and related information technology software utilized to access and verify applicant information, determine eligibility, and process applications and recertifications at a level that enables them to train and answer questions for team members.

Requirements

• Thorough knowledge of the program area(s) of assignment and of the federal, state, and county rules and regulations governing eligibility for assistance under various programs.
• Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures.
• Considerable knowledge of eligibility principles, techniques, and practices and their applications to casework.
• Considerable knowledge of agency and community programs and services.
• Knowledge of modern and effective supervisory principles and practices including leadership, motivation, communication, mentoring, and performance coaching and evaluation.
• Knowledge of the application of information to the work of the unit.
• Working knowledge of standard office procedures, practices, and equipment.
• Ability to instruct, organize, supervise, direct, and evaluate the work of subordinates.
• Ability to resolve conflict and provide mediation.
• Ability to assess situations, extract the relevant information, and to make appropriate decisions.
• Skill to use a variety of office machines, computers, applicable software, and typing.
• Skill in collaborative conflict resolution, teamwork, and customer service excellence.
• Ability to prioritize work and complete required tasks within structured time limits.
• Ability to perform mathematical reasoning and computations with speed and accuracy.
• Ability to prepare and maintain accurate records and reports.
• Ability to communicate effectively orally and in writing with individuals of varied social, economic, cultural, and educational backgrounds, maintaining composure and keeping emotions in check, even in difficult situations.
• Ability to attend work regularly.
• Ability to establish and maintain effective working relationships with other employees, community and state agencies, and the general public.
• Ability to work effectively, tactfully, and courteously with the public and other governmental organizations.
• Graduation from high school or GED and three years of experience as a caseworker or investigator in an income maintenance program in North Carolina, preferably with at least one year of supervisory experience, or an equivalent combination of training and experience, may be considered.

Nice To Haves

• at least one year of supervisory experience

Responsibilities

• Plans, directs, supervises, and participates in the delivery of income maintenance programs and services.
• Supervises income maintenance caseworkers and/or support staff, trains staff, reviews casework, and evaluates staff performance.
• Review and approve timesheets, day sheets, leave requests, and various reports.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Assigns cases to staff while maintaining a balanced workload across all direct reports.
• Implements changes in work procedures or processes to meet program or service demands and client needs.
• Provides input and recommendations to management regarding program or division goals, objectives, procedures, processes, and administrative and budget issues.
• Interprets, provides guidance on, and enforces regulations, policies, and procedures ensuring compliance.
• Assists staff in resolving difficult or unusual client or case situations.
• Conducts team meetings and individual conferences.
• May prepare local hearing summaries and/or serve as the local contact for state audits.
• Supports divisional and agency goals and objectives and participates in divisional long-range planning.
• Prepares and maintains records, files, reports, and confidentiality.
• Monitor various case actions and report in NCFAST daily.
• Responds to inquiries from clients and citizens; provides information and assistance.
• Communicates with NCFAST help desk to resolve system issues and with state program representatives to resolve policy questions.
• Operates computer, scanner, calculator, and other standard office equipment incident to maintaining records.
• Participates in committees and outreach activities as assigned.
• Performs related duties as required, to potentially include, but not limited to, emergency shelter operations.
• Performs duties of an Income Maintenance Caseworker during vacancies and high-volume workload periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED