Income Maintenance Caseworker II

Craven County•New Bern, NC

2d•Onsite

About The Position

The primary purpose of the Income Maintenance Caseworker is to take and process assistance applications, re-determine eligibility and process and react to any changes in the client’s situation. The Income Maintenance Team is comprised of six distinct units: Food and Nutrition Services, Adult Medicaid – PLA, Family and Children's Medicaid, Medicaid Transportation, Long Term Care/ SA/CAP and Day Care. Although Income Maintenance Caseworkers are assigned to a specific team at any given moment the worker may be asked to work in a unit to which they are not currently assigned. This position interviews, verifies information, opens and determines or re-determines eligibility for programs that are either new applications or that are applications where there has been a lapse in the certification period. This position also interviews, verifies information, reopens and determines eligibility for all cases that reapply when there has been no lapse in the certification period. This position documents, verifies and updates all changes in the client’s situation. This position has the responsibility of satisfying all federal and state mandated verifications as well as any questionable data. This position is required to work in the NC FAST system. This is a complex system that at times has glitches, down time, and where errors occur even when the correct information is entered. It is vital that intense visual and mental concentration occurs when working in this system in order to ensure accuracy in the determination of eligibility in public assistance programs within this system. This position could be required to primarily perform one or all of these functions, dependent upon the needs of the agency. The case worker adheres to other duties assigned by the Income Maintenance Supervisor II, Income Maintenance Administrator, and/or Director at their discretion. The caseworker also assists in disaster relief efforts that includes but it not limited to shelter duty.

Requirements

One year of experience as an Income Maintenance Caseworker
Considerable knowledge of the program/areas of assignment
General knowledge of all agency and community programs and services which could affect the client/applicant
Good mathematical reasoning and computational skills
Ability to read, analyze and interpret rules, regulations and procedures
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
Ability to diffuse potentially hostile clients and be firm in communicating the agency’s position re: eligibility; and consequences for giving fraudulent information
Intense visual and mental concentration required when working in the NC FAST system

Nice To Haves

Equivalent combination of training and experience will be considered
Other appropriate combinations of education and experience will be considered for “work-against” status

Responsibilities

Take and process assistance applications
Re-determine eligibility
Process and react to any changes in the client’s situation
Interview clients/applicants
Verify information
Open and determine or re-determine eligibility for programs with new applications or applications with a lapse in the certification period
Reopen and determine eligibility for cases that reapply without a lapse in the certification period
Document, verify, and update all changes in the client’s situation
Satisfy all federal and state mandated verifications and any questionable data
Perform caseworker functions within structured time frames
Assist in disaster relief efforts, including shelter duty