INCOME MAINTENANCE CASEWORKER SUPERVISOR - 40001390 1

Durham County • Durham, NC

1d • $58,135 - $78,447 • Onsite

About The Position

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

Requirements

• Considerable knowledge of public assistance policies and eligibility requirements Food and Nutrition Services, Medicaid and/or Work First Cash Assistance.
• Considerable knowledge of needs and problems of disadvantaged persons.
• Ability to instruct, direct, and supervise employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.
• Ability to represent the eligibility program in departmental meetings and community conferences.
• Ability to communicate effectively orally and in written form.
• Considerable knowledge of use of income maintenance manuals.
• General knowledge of all income maintenance programs.
• Good mathematical reasoning and computational skills.
• General knowledge of all agency programs and services which could affect the client/applicant.
• Ability to instruct, organize, direct, and supervise lower‑level employees performing eligibility duties.
• Ability to maintain a satisfactory working relationship with applicants, and others contacted within the course of performing work.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to represent the income maintenance staff in departmental meetings and community conferences.
• Ability to present information orally and in written form.
• Ability to read, analyze, and interpret a variety of rules, regulations, and procedures of varying complexity.
• Four year degree and 3 years eligibility work or administrative experience in Social Services OR graduation from high school and six years of experience determining eligibility in a Social Services program, including at least one year in a supervisory capacity.

Nice To Haves

• Experience in multiple public assistance programs
• Experience in NC FAST
• Long Term Care experience

Responsibilities

• Responsible for the day-to-day supervision of teams that take applications, complete redeterminations and/or changes to Adult or Family Medicaid programs.
• Assigns work to eligibility specialists and reviews eligibility forms to assure that all pertinent information is gathered and recorded.
• Coordinates the flow of eligibility work both within the unit and other departments.
• Coordinates staff development functions for employees of the unit; trains and orients new employees.
• Plans and reorganizes the functions of the eligibility program.
• Confers and consults with departmental staff concerning methods and procedures for implementing eligibility services.
• Screen, interviews, and recommends selection of prospective employees.
• Performs other duties relative to work described.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager