Income Maintenance Caseworker - Franklin County Assistance Office

Commonwealth of Pennsylvania•Franklin County, PA

2d•Hybrid

About The Position

The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care and waivers as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the Department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Requirements

Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Meet the PA residency requirement.
Be able to perform essential job functions.
Submission of criminal history reports (conditional offer of employment).
Pass a background investigation.
Pass an enhanced background check prior to beginning employment (for access to Federal Tax Information).
Satisfactory criminal history reports, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

Hiring preference for this vacancy may be given to candidates who live within Franklin County.

Responsibilities

Determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the Department administers for applicants and recipients in accordance with state regulations.
Interviewing customers either over the phone or in person.
Reviewing, interpreting, and correctly applying policy.
Data entering information into an automated eligibility determination system.
Performing manual calculations.
Typing clear and thorough case comments about client circumstances and changes.
Completing all work within deadlines in accordance with federal and state policy.
Complying with regimented policies and procedures.
Staying current with major changes impacting on knowledge and skill.